True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,080 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good customer service. I have been impressed at how quickly they responded to refund requests and giving up to date requirement information.”

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Posted 3 years ago

“Second time I have used True Traveller. Competitive prices and very easy to find information about what’s covered. As I am unsure of how long I will be travelling this time, I like the flexibility of being able to renew whilst still oversea”

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Posted 3 years ago

“Luke and the whole team from True Traveller have been extremely helpful with my insurance. I have contacted them numerous times with multiple questions because I am going on a backpacking trip to multiple countries whilst international border restrictions are constantly changing due to COVID-19. True Traveller has responded to all my queries very quickly in a kind and professional manner. They are a very reliable and much-needed safety net; should anything happen I feel comfortable and confident knowing I can reach out to them and they will respond. I am yet to travel so I cannot comment regarding the claims, but as of now I feel very assured that I am in capable hands should any such situations arise. Due to the constant changing of restrictions from countries due to COVID-19, I am almost certain that I will need their assistance. I will write another review (hopefully a very positive one) after my travels. True Traveller, thank you for your continued assistance and amazing customer service.”

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Posted 3 years ago

“I was v v impressed by Craig at True Traveller who was extremely helpful, efficient and patient as he guided me through the form and helped me with my queries. He was extremely knowledgeable. Would use this company again due to the service I received from Craig when taking out this policy.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Easy to organise and simple to make the payment.”

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Posted 3 years ago

“Not yet travelled but easy to talk to someone on the phone for advice”

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Posted 3 years ago

“Very good service. We had proof of insurance for Thailand within a few hours”

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Posted 3 years ago

“very easy fair and affordable.”

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Posted 3 years ago

“Easy to book and all the info I needed online without having to call. Great value too!”

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Posted 3 years ago

“Very helpful and knowledgeable”

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Posted 3 years ago

“Excellent company and very efficient. Accidentally chose incorrect insurance for my needs, got in touch and this was sorted and fixed within 24 hours. Great customer service.”

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Posted 3 years ago

“When no-one in the uk would provide onward insurance having been travelling for over a year, True traveller had no issues and the process was so simple and a verbal conversation and return call was superb customer service.”

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Posted 3 years ago

“Great company.”

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Posted 3 years ago

“True Traveller have been excellent with all the changes that I have had to make to my policy over the last 2 years due to changes in travel restrictions. Nothing has been too much trouble, they have carefully listened, understood and sorted out everything. Whilst I haven't had to make a claim (fingers crossed I won't need to), I would unreservedly recommend them to anyone looking for specialist travel cover.”

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Posted 3 years ago

“I've always been very happy with the service and communications. Thank you. It's reassuring to travel with True Traveller.”

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Posted 3 years ago

“Thank you as always for a great price, super service, such a top company to deal with!”

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Posted 3 years ago

“Buying insurance very easy and staff very helpful in resolving a mistake I made.”

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Posted 3 years ago

“All the coverage I needed for my trek in Nepal, and helpful call staff who ensured I made the correct selections online”

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Posted 3 years ago

“The best travel insurance than I tried, I never had a problem with them, and always than I had to claim for payback my medical bills they did. In my opinion perfect balance between price and quality. Also friends of mine have this insurance with really good results.”

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Posted 3 years ago

True Traveller is rated 4.8 based on 2,080 reviews