True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,518 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

Info

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have been travelling full time for many years, always insured by treutraveller and my experience has been fantastic.”

Helpful Report

Posted 10 months ago

“It was relatively easy to buy”

Helpful Report

Posted 10 months ago

“Great experience — everything was handled quickly, smoothly, and without any hassle. Clear communication, no unnecessary steps, and the whole process felt easy and efficient. Highly recommend”

Helpful Report

Posted 10 months ago

“Very good service”

Helpful Report

Posted 10 months ago

“Perfect professional and very very quick administration! Both of my claims were handled in two or three days without any inconvinience, 100% recommended company!!”

Helpful Report

Posted 10 months ago

“great, got my specialist consultation paid back in a day.”

Helpful Report

Posted 10 months ago

“Website very well designed so that it was very straightforward to arrange the cover I need. Another excellent piece of customer serice is the follow-up emails with extremely useful travel advice for my trip.”

Helpful Report

Posted 10 months ago

“Claims are handled efficiently and process is straight forward. Never had an issue with them + fair pricing.”

Helpful Report

Posted 10 months ago

“So professional! Great customer service, quick, efficient and supportive. They handeled my claim in such a short time. Highly recommended!”

Helpful Report

Posted 10 months ago

“Overall a good and quick experience and supportive dealing with a complex curtailment case. I spoke to a few different staff members and Stefan was by far the most helpful and my case was quickly resolved to a level I was happy with once he stepped in”

Helpful Report

Posted 10 months ago

“Wow ! I’ve never been helped so quickly by any other insurance in my life. I was in the hospital on Saturday (offices were closed so I knew I won’t get my money back anytime soon) I made a claim on that day as well and already on Monday I had my money back. Wow ! This is amazing 🤩”

Helpful Report

Posted 10 months ago

“I am really happy that I chose True Traveller for my journey! The whole process of the claim went really uncomplicated and fast. Wilma did a fantastic job! Thank you!🌻”

Helpful Report

Posted 10 months ago

“Also for a minor injury just after my trekking in Tanzania, Wilma and the rest of the team was timely and professionally. See you soon for the next adventure!”

Helpful Report

Posted 10 months ago

“Very easy to use and set up , just think it’s ridiculous that my quote doubled as I had to add the adventure package on to cover stunting for my cheer leader daughter it should like it once was be included in the normal package under cheerleading”

Helpful Report

Posted 10 months ago

Hi there Thanks for your message. Yes, adding activity packs does increase the premium. When it comes to cheerleading, stunting is considered higher risk (based on previous claims), so the Adventure Pack is required for full cover. We understand this might not be ideal - cheerleading isn’t covered by many travel insurers - but if you’d like to use your 14-day cooling-off period to cancel and receive a refund, just email our team and we’ll be happy to arrange that for you. True Traveller

Posted 10 months ago

“Online claim process very easy and claim handled extremely quickly. Very happy!”

Helpful Report

Posted 10 months ago

“My claims handler was Wilma and they were very efficient and polite. 10/10 no complaints from me”

Helpful Report

Posted 10 months ago

“Quick response to chat enquiry about cover for the activities on my trip. Very helpful. Good to know that cover is in place.”

Helpful Report

Posted 10 months ago

“Great value policy with easy to complete quote. Prompt reply and clarification to a policy question.”

Helpful Report

Posted 10 months ago

“Rron was great, he advised me clearly and told me exactly what I needed. I was stressed and he gave me clear direction. Thank you”

Helpful Report

Posted 10 months ago

“Easy and fast using for 3 years now. No claim yet so we will see when someting hapend”

Helpful Report

Posted 11 months ago

True Traveller is rated 4.8 based on 2,518 reviews