True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,425 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service, quality product.”

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Posted 6 years ago

“Great value for money, really easy to understand and simple to organise. Made all of the information really clear and loved being able to choose which items to cover.”

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Posted 6 years ago

“Best travel insurance”

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Posted 6 years ago

“It is very easy to see what is included in each type of policy. It is also very easy to see what medical conditions are covered. I looked several different companies but I felt that True Traveller gave far more details about policies than any of the others.”

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Posted 6 years ago

“Easy to navigate website. Simple steps to add to your ‘basic’ insurance cover if you want to. No pressure from anyone. Well recommended.”

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Posted 6 years ago

“I've used True Traveller for a few years now, firstly for a one year around the world tour and now for another tour of latin america. I researched extensively including these reviews to see the experiences of people who actually had to claim for problems and it was clear the customers of True Traveller had great experiences when they had run into trouble. I also like how the quotation process is well designed and not overly complicated like some competitors. I've never had to claim but i know that if one day I do, I am in good hands.”

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Posted 6 years ago

“I used TT for a year long around the world trip and during that time I had one incident that required medical attention and I was painlessly able to claim back expenses as promised. The clarity and transparency of the service is why I've chosen it again for my next trip.”

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Posted 6 years ago

“Excellent customer service and product!”

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Posted 6 years ago

“I’m travelling long term and it’s really hard fo find decent insurers that will cover you after you’ve already left the UK. True Traveller was well priced and the calculation tools were easy to use. Only thing i’d suggest would be a fixed “one year” option.”

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Posted 6 years ago

“True traveler is such an easy experience to cover your travel needs. Just what you want in our buy lives a quick, simple and easily understood process which took no time at all. Plus no nasty surprises at the very end, you see your quote right there in front of you, how refreshing.”

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Posted 6 years ago

“This is my second time booking with True Traveller and I am super happy with their service. I went on a 1-year long trip and had a few health issues here and there and all my claims have been paid back timely, the assistants on the phone were always very helpful and understanding and the website is just very intuitive! That's why I chose to purchase another cover, for this shorter trip.”

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Posted 6 years ago

“Really easy and simple to book insurance. For the most part everything is really clear and user friendly. A stress free booking experience. The only think I struggled with was finding out if I could add winter sports cover at a later date.”

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Posted 6 years ago

“This is honestly the easiest insurance site I've ever used. Clear instructions and layout which guide you through the process. They cover anything from active holidays to extreme sports and are also really useful if you have a health condition that needs covering. I've used them countless times over the past few years for backpacking and rock climbing trips.”

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Posted 6 years ago

“Totally recommend as a travel insurance All claims so far have been handled professionally and fast. Refunds have been done very timely. Even a hospital stay due to an injury was organised and prepaid.”

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Posted 6 years ago

“Easy to use and answers all my questions with no problems.”

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Posted 6 years ago

“Super easy to get cover! Only gave 4 stars because idk what they'd be like if I had a claim but based on signing up and getting covered it was well easy!”

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Posted 6 years ago

“Really straightforward insurance supplier, and geared to backpackers with no extra hassle for not being in your country of residence when applying. Included a lot of activities that are popular with travellers as standard that you would normally pay a premium for with other providers- would recommend to anyone!”

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Posted 6 years ago

“True Traveller is the only travel insurance company i could find that would offer me better than decent cover, including winter sports, with fair excess, for a full two years AND allow me to travel home for as long as i need to within that time (a lot of other companies only allowed max. 21 days?!). Would highly recommend!”

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Posted 6 years ago

“Great value for money and encompasses everything that you could possibly need on your travels! There are options to include any activity or eventuality that might arise while you are enjoying yourself abroad! It was very easy to contact True Traveller whenever I had any questions which was hugely beneficial. The team was extremely helpful and made the whole process of buying insurance very simple. Another benefit of using True Traveller is that you can buy it at any stage of your travels and allows you to be insured despite already starting your adventures. Would 100% recommend due to their simple format that make it very clear what is included and ensures that everything you could possibly want is covered.”