True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,224 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“We have used True Traveller now for 3 years and they have very competitive prices. We have had to make a claim with them as well and everything was handled very professionally with no problems and we were reimbursed promptly.”

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Posted 9 months ago

“Saved me when I needed to get insurance while already travelling. Great coverage, all the activities I wanted to do like jetskiiing and surfing were covered as starndard, and when I emailed to check about an unlisted activity the responded quickly and helpfully. A bit on the expensive side, but they do a great job.”

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Posted 9 months ago

“Great service! My claim was processed quickly and seamlessly. I was kept informed at each step of the process. Money reached my account a day early too. Absolutely delighted with True Traveller and will use them for travel insurance in the future if needed😃”

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Posted 9 months ago

“By far the best insurance packages on offer and when we had a claim, it was easy and a pleasure to deal with them to be honest! Hugely reassuring for a parent of a 19 year old grading off travelling! Highly recommend”

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Posted 9 months ago

“We have been using true traveller for years- super easy, lots of options and had no problems when we had to make a claim. Highly recommend!”

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Posted 9 months ago

“As a person who is not very good on line, True Traveller was so easy to use and get my policy”

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Posted 9 months ago

“Perfect insurance for adventurous Travellers!”

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Posted 9 months ago

“Very good. Excellent service with good customer service and communication. Nice people to talk to on the phone. All round great insurance company 🙂”

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Posted 10 months ago

“I have never had to claim, I have however used them for a few years when my child travels with her sports team. This year I was given a quote online and when I actually did it the following week the price had increased, it actually doubled, which will obviously make me shop around next year.”

Helpful Report

Posted 10 months ago

Hi Thank you for your feedback. We understand that unexpected pricing changes can be frustrating and it's great to hear you’ve been with us for a few years. Prices can fluctuate due to various factors, including changes in risk assessments, so we always recommend checking pricing close to your travel dates. We appreciate you taking the time to share your experience, and we hope to provide you with a better experience next year. The True Traveller Team

Posted 10 months ago

“I am disappointed that True Traveler have not responded to my queries. I was insured for a year and renewed for another but because I was in Argentinia with bad internet and I did not see the renewal notice which was in my trash folder I did not receive any support from the insurance. I emailed them but was ignored. I still believe true traveler is competitive and I had previously had good response for instance adding trekking to the policy when in Nepal. I did not experience this support at my renewal and I still await a response to my last 3 emails. I did not need to claim and hope I don’t need to but it be nice if their customer care reversed back to the excellent service it was.”

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Posted 10 months ago

Hi Martha TT continues to reply to all emails we receive before 6pm London time, the same day, every single day of the year. We did respond to your earlier emails to us this week, and I have just sent these again. They are showing as delivered, so please check in your Junk or Spam folders, or search for "sales@truetraveller.com". I'm very sorry that, due to poor connectivity, you couldn't take out an extension policy in time to secure the extension discount, but as our systems are linked to the AXA systems, we also have no way of applying the discount in retrospect. The True Traveller

Posted 10 months ago

“Injured my knee while travelling and had to go to the hospital for an x-ray. True Traveller's 24/7 emergency helpline and step-by-step claims webpage were super helpful, my claim was settled and paid into my bank account within the day. Couldn't recommend them enough.”

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Posted 10 months ago

“Very happy with the service, it was quick and easy. I had to make a phone call just to ask a question. It was answered clearly and correctly and I could continue with my on line insurance. I would not hesitate to use again for my trekking holiday in Nepal.”

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Posted 10 months ago

“Excellent service and very straightforward website. Good value.”

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Posted 10 months ago

“Very easy to navigate through the application and choose the section that fits your travel plans. Ideal for longer term adventure trips. Year plan also good value”

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Posted 10 months ago

“Super easy and had a problem with my address which was resolved the day after”

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Posted 10 months ago

“Brilliant service. Easy to follow website and booking process. Competitive prices that offer exactly what is needed for my son to compete in America this year. He’s a competitive cheerleader and finding insurance that covers this sport is very difficult.”

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Posted 10 months ago

“Super easy and simple”

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Posted 10 months ago

“Easy really easy to communicate the refund procedure and it was incredibly quick , less than 24 hours. Great service.”

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Posted 10 months ago

“Clear and simple application process and easy to understand policy.”

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Posted 10 months ago

“Very good customer service on the phone. It was cheaper on the phone talking to an agent than going online.”

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Posted 10 months ago

True Traveller is rated 4.8 based on 2,224 reviews