True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,268 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

Metrics

Info

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Stumbled across True Traveller from searching for suitable insurers with my adventure trip. After reading through the policy and areas covered I feel confident being covered by True Traveller and know that it's one less thing to worry about! Great price for what you get covered as well!”

Helpful Report

Posted 6 years ago

“Already at the destination & super fast chat reply ... After already being in Thailand for 2 weeks, I still needed to get an insurance. And I was so happy to find "True Traveler", as they are one of the few which enroll an insurance AFTER departure. Then I had some questions and they got answered within minutes in the chat. Wonderful! Such a support for us travellers. Thank you!”

Helpful Report

Posted 6 years ago

“Great website, really simple and easy to use. Everything is outlined and the additional add-ons are great when picking out a policy tailored to me. I browsed a couple of companies to get a visa for my 2 years IEC Canadian trip, and they have by far the best overall package. Would highly recommend!”

Helpful Report

Posted 6 years ago

“Really easy to use and get the cover that's right for you... We are already travelling and these guys were the best and most affordable out there!”

Helpful Report

Posted 6 years ago

“Best insurance for long term travels! Uncomplicated and fast to get your money back.”

Helpful Report

Posted 6 years ago

“I hadn’t intended to phone through to True Traveller, however I experienced a laptop glitch when I was online, so was forced to do do. I’m so pleased about that glitch! I was booking a policy for a 26 trip to Nepal, which will include some high altitude trekking. There’s some technical need to know stuff about policies for such trips. The True Traveller agent was superb. Clearly very knowledge, also very patient and professional. At the end of the call, having purchased the policy I was left feeling I’d had the very best service.”

Helpful Report

Posted 6 years ago

“True traveller made something as confusing as travel insurance make sense! From the initial layout of the website, to clearly outlining what each policy covers you for in ways that make perfect sense. They have given me the confidence that I have a policy that will work for me. I could not recommend True Traveller more!”

Helpful Report

Posted 6 years ago

“Easy to use and cheap for the service, especially including the already travelling option.”

Helpful Report

Posted 6 years ago

“Bought their insurance to cover my working holiday in Canada. Everything was completely smooth. It was easy to purchase the insurance and very easy to customise it to what I want.”

Helpful Report

Posted 6 years ago

“Clear, honest and comprehensive. Giving me the reassurance and peace of mind to enjoy my travels, wherever they take me.”

Helpful Report

Posted 6 years ago

“I looked at a number of travel insurance companies for my year long round the world trip. True Traveller were the only one that had a clear breakdown of what was covered for the activities I was planning to do e.g. climb Kilimanjaro. Also it allowed me to be flexible and not require a return flight booked back home which some travel insurance companies did.”

Helpful Report

Posted 6 years ago

“In terms of simplicity, cover (including off piste ski) and quality of user interface - it’s awesome. Not had to make a claim, which is probably the most important bit. They could do with clarifying the difference between intermediate terrain parks and freestyle.”

Helpful Report

Posted 6 years ago

“Didn't need to claim during my trip but felt reassured throughout that I had good cover because of the user-friendliness of the site and its relevance to the kind of trip I was on.”

Helpful Report

Posted 6 years ago

“I've been using True Travellers for all my travels over the past three years, including two extended travels of five months. I'm very satisfied with their service, easy and fast to purchase a policy on their website. They were super reactive and helpful when I had enquiries. I spent time comparing many travel insurance and so far this is the best I found in term of value for money.”

Helpful Report

Posted 6 years ago

“This was painless, any questions I had were answered promptly and comprehensively, even on the weekend! I was so impressed by the transparency of the company, and I feel very confident with the cover I have. Having heard such great reviews from others, I was not surprised at the great service. Would highly recommend!”

Helpful Report

Posted 6 years ago

“This is my second time using true travellers because they were great the first time. Great communication and hassle free making a claim.”

Helpful Report

Posted 6 years ago

“Website was clear and easy to understand.”

Helpful Report

Posted 6 years ago

“Really easy to set up. I managed to extend my insurance no problem. I luckily haven't had to make a claim yet.”

Helpful Report

Posted 6 years ago

“Super easy to use, very clear what they cover and their help desk are really helpful.”

Helpful Report

Posted 6 years ago

“Very professional and helpful staff. Super responsive and and was always easy to make claims and get refunded within an short time”

Helpful Report

Posted 6 years ago

True Traveller is rated 4.8 based on 2,268 reviews