True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,535 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, staff always able to offer advice and support”

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Posted 6 years ago

“Simple and quick to use. Great that you can get insurance while already traveling, but some more detail in coverage would be good”

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Posted 6 years ago

Hi there Thanks for leaving us your review. When applying for cover on our website, we do encourage our customers to press the information icons, which appear throughout the whole process, and we also provide both the Insurance Product Information Document (IPID) and the full Policy Document for you to check before you buy cover. We like to think the information icons provide the broad outline of what is covered, so checking the IPID (which is a legal requirement) or the Policy Document shouldn’t really be needed. You took out an extension policy with us, so you have been through this before, and have been emailed all the information as well, but if there’s anything you don’t understand, just email us for clarification. We answer all emails within 24 hours, 365 days a year. The True Traveller Team

Posted 6 years ago

“Easy website, simple to use and quick”

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Posted 6 years ago

“Very helpful in organising travel insurance amidst a world pandemic. Good coverage available and very affordable.”

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Posted 6 years ago

“Very happy with the service so far. It is not easy to find insurance when already travelling but True Traveller delivers. Happy customer over here, thank you. I will be using True Traveller again in the future as their website is so easy to use. Will recommend to family and friends. Thanks!”

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Posted 6 years ago

“So easy and quick to use! Makes insurance seem simple”

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Posted 6 years ago

“Was a very easy service, I even got confused at a medical condition question and rang up, they answered quickly and helped me out!”

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Posted 6 years ago

“Very good basic policy. Allowed me to get insurance after flying out as I had completely forgotten before! This wasn't exorbitantly expensive meaning it made complete sense to buy a policy last minute.”

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Posted 6 years ago

“Very easy to understand all the information, flexible policies, and an astoundingly cheap price. I would definitely recommend TrueTraveller insurance”

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Posted 6 years ago

“So far so good with True Traveller. I shopped around a lot and they had by far the best pricing. I'm really glad I went with them. Their IEC visa insurance package is very comprehensive!”

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Posted 6 years ago

“First Class Company Who Give A First Service, Unfortunately We Had To Claim But They Made The Whole Experience Stress Free With Constant Support And Update, My Wife Was Genuinely Looked After. We Have Since Used True Traveller Again And Would Not Hesitate To Recommend Them And Their Staff At Head Office And Where We Were In Spain. FIRST Class!”

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Posted 6 years ago

“Very easy to understand website, good ui and warning displayed up front.”

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Posted 6 years ago

“Easy to use website. Clear and no nonsense. When I did have to claim even though it was just for a small ticket item, doctor visit, it was easy and hassle free.”

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Posted 6 years ago

“I'm fortunate enough not to have required to make a claim from my True Traveller travel insurance, however the experience of purchasing one was very smooth. All information that I needed to know was provided during the purchase process, and I could change things on the fly pretty much any time before payment. The page even suggested for me to re-consider adding separate policy for valuables after I have provided the details about them, as I would have not gained much value. Saved some money already If the claim process is same smooth as the purchase, then this is a no-brainer”

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Posted 6 years ago

“Exactly the kind of insurance policy i was looking for, particularly in these uncertain times. Clear policy around COVID, very flexible policy options, with the ability to extend or even start insurance while travelling. Definitely recommend for people with a travelling lifestyle.”

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Posted 6 years ago

“I have used True Traveller multiple times over the last few years on my travels and I love the fact you can get insurance if your already travelling, the website is very clear and makes it easy to understand the different options”

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Posted 6 years ago

“Luckily haven't needed to claim anything, but the limits and fact that you can start the policy from overseas is great”

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Posted 6 years ago

“Excellent cover and peace of mind would highly recommend true traveller”

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Posted 6 years ago

“Easy to use website, good prices.”

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Posted 6 years ago

“I was struggling to find travel insurance companies that could cover me when I was already abroad and luckily I found True Traveller! The policy I took out with them was easy, comprehensive and a very reasonable price for a month away. Would definitely recommend to anyone looking for insurance having already left their home country!”

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Posted 6 years ago

True Traveller is rated 4.8 based on 2,535 reviews