True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,476 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

Info

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with how my claim was dealt with. I was reimbursed the full amount of my medical expenses directly into my bank account. Lesia was the name of the person who dealt with my case. Will use in the future for any more trips abroad”

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Posted 6 months ago

“I’ve never claimed on travel insurance before (and bought insurance perhaps 50 times). The process was straightforward, uncomplicated and hassle free. The claim was paid and resolved within a day. Very impressed.”

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Posted 6 months ago

“I made my claim on Monday and they were so fast and sent me the money already 2 days after. Right now I really can't complain about this insurance.”

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Posted 6 months ago

“Wilma handled the claim very fast and with full professionalism. Thanks!”

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Posted 6 months ago

“Easiest engagement to get holiday insurance I have ever experienced! Add to that good prices - why go elsewhere?”

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Posted 6 months ago

“I have been with them for five yeara as I travel extensively. Had to make a claim twice before and was not a problem. Would recommend”

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Posted 6 months ago

“Provides a good level of cover at a reasonable price,”

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Posted 6 months ago

“Fantastic company to deal with, I would highly recommend!”

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Posted 6 months ago

“They were very quick to not only respond to my claim but also to pay it out. When the form submission didn’t work on the website they quickly reached out directly for them before process in my claim. Would massively recommend, no dramas with these guys at all”

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Posted 7 months ago

“We have used True Traveler Insurance for the last 3 years and have found them to be very competitive in price, as we were on and extended trip we were able to renew our insurance whilst still travelling and benefited from a discount for extending our insurance”

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Posted 7 months ago

“I had to see a doctor urgently in Indonesia due to an acute illness. After I recovered, TrueTraveller approved the claim within 1 hour of submitting the necessary documents for the insurance and refunded the full medical costs to my bank account within another 2 hours. Thank you for the extremely fast processing, I am fully satisfied with the service!”

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Posted 7 months ago

“This is the second time I took out an insurance with true traveller and this time unfortunately I had to claim due to medical reasons and being unfit to fly. Rron the agent assigned to my claim was so helpful. Within 5 days and after submitting the necessary documentation my claim was accepted and passed for payment. I would surely be using True traveller for any Travel needs in the future. 100% recommended 👍”

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Posted 7 months ago

“I’ve never liked or trusted insurance!! EVER! Yet- Amazing service!! Within 2hrs of submitting my paperwork the funds were in my bank. I’m in Thailand, injured. Funds in my London account! I uploaded the medical evidence a per the requirement and that was it. I am really impressed with how efficient they are! I actual feel covered! I know that sounds mad but I feel like the year I have away has a layer added to it from my policy! It’s not like medical insurance! It’s property traveller cover! I got charged by a wild boar whilst out with a dog and snagged my feet, done my knees and needed an MRI. Had it done filed the papers and boom! Reimbursed.”

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Posted 7 months ago

“Rron supported me during the process. It was super quick and professional. I'm very satisfied with the support I received.”

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Posted 7 months ago

“So efficient!”

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Posted 7 months ago

“Thank you Lesia, It was quick reply (less than 24h) and efficient (less than 48h for validating everything and refund me). Thank you you again Lucie”

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Posted 7 months ago

“best claims process i have been through with an insurer”

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Posted 7 months ago

“Good to find a company which allows post departure insurance without it costing the silly money charged by some other companies”

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Posted 7 months ago

“Skorzystałem z dentysty w Brazylii i bardzo sprawnie i szybko zwrot pieniędzy został zorganizowany.”

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Posted 7 months ago

“I had to submit a claim to True Traveller regarding a stolen passport and from submitting my claim to review and approval, I am satisfied with how the process was conducted. The claims agent assigned to me was timely with updates and provided clear answers to the my questions. I had to file the claim during the last week of December and even with the holidays, felt it was done in a quite fast manner. Highly recommend and would take out another policy with True Traveller.”

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Posted 7 months ago

True Traveller is rated 4.8 based on 2,476 reviews