“I have contacted Tricel at least twice for a quote and while I got a note to acknowledge my request I got no follow up whatsoever hence I gave a very poor score”
Hello Laurence, we apologise for the delay in getting back to you. Your comments & review has been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
Good morning David, we apologise for the delay in getting back to you. Your comments & review has been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
Hello Chris, we apologise for the delay in getting back to you. Your comments & review have been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
Hello and thank you for your feedback, apologies in the delay getting back to you. Our emails might have ended up in your junk mail. Our team should have been in touch since. Hope everything is solved now. Wishing you a nice Christmas and New Year.
“I filled out the form on your website asking for someone to service my system and the only evidence that you got my info is this request to write a review and rate your service. Having received no communication or service to date I can only offer one star.”
Hello Mr Pollock, sorry to hear we haven't yet gone back to you. We have been having issues with emails going to Gmail accounts and ending in the spam folder. Your comment and review has been forwarded to our team and we'll be in touch shortly. Thank you for your understanding.
Good morning Chris, we apologise for the delay in getting back to you. Your comments & review has been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
Hello Mr Hayes, sorry to hear we haven't been in touch with you yet. Your feedback and comments have been passed on, someone will be in touch shortly.
Thank you for your understanding.
The Tricel Team
Good morning Mr Cepek, apologies for the delay in getting back to you. Your review and comments have been forwarded to the technical team. Someone will come back to you shortly.
The Tricel Team
“Looking to buy a treatment plant and got an extremely abrasive response from your local agent when I tried to negotiate on price. He more or less told me to F-off (but more politely) and not be wasting his time - he said he had lots of other customers and demand.”
Good morning Mr. Mcgillicuddy, thank you for your feedback. Sorry to hear you haven't been contacted by our team yet. Your enquiry and review have been forwarded to our technical sales team. Someone will be in touch shortly.
Thank you,
The Tricel Team
Good morning Mr Weir, we're sorry to hear we haven't come back to you with a proposal yet. Your feedback has been forwarded to our team, someone will be in touch shortly. Thank you for your understanding. The Tricel Team
“I asked for some information from tricel who I expected to contact me with my queries . Not to be passed over to another company. The system on top of the tank should be better, too compact and not doing its job. Over all very bad.”
Mr. O’Dowd, apologies for the delay with your order, we understand this matter is now resolved since you spoke with a member of our team who has provided an installation date for you.
The Tricel Team
“First agents stopped communicating. Second agent arranged to call but never did and hasn't been in touch since. Very poor reflection on the company, having been initially impressed with the website. Very disappointing service.”
Thank you for your feedback, as your system was installed by Bord Na Mona we have referred your query to the local agent who will assist with your query.
The Tricel Team
“I bought a house with a Tricel system. I have the serial number and I want to know what type of Tricel I have. But I didn't get any information from Tricel.”
Good morning Mr Cahill, sorry to hear you haven't yet been recontacted. We'll get in touch with the persons looking after your area and ask them to get in touch ASAP.
The Tricel team
Thank you for your feedback; we’ve been in contact with our local representative, who has emailed you as they have been unable to reach you by phone.
The Tricel Environment Team
