“Staff were very helpful with information before I placed an order. Communication was good, they always phoned back promptly when I left a message. All companies should operate like this. Staff are very knowledgeable about their product.”
“I have contacted Tricel at least twice for a quote and while I got a note to acknowledge my request I got no follow up whatsoever hence I gave a very poor score”
Hello Laurence, we apologise for the delay in getting back to you. Your comments & review has been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
Good morning David, we apologise for the delay in getting back to you. Your comments & review has been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
“Person we dealt with was terrific. Once our account was set up all went smoothly. Unfotuntely it took longer than anticipated to set up an account with Tricel. Middle of November to the middle of Febuary.”
Hello Chris, we apologise for the delay in getting back to you. Your comments & review have been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
“Dealt with very efficiently over the phone by Pedro, service call arranged and paid for by phone. Bernard completed service (I was away from home that day and didn't meet Bernard)call and left a very comprehensive report on his call and recommendation to have rank emptied. When I eventually got to read report Bernard took a phone call from me and explained everything. 5 star service from start to finish, well done Pedro and Bernard. Muchas Gracias.”
“Difficult to jusge, as I've only had prelim contact. Sent email to HQ re who was local to me re suppliers/installers. V prompt reply came back giving contact details, mobile phone, etc. Without checking, I think it said that your local agent would be in touch. Notwithstanding that, I've had no phone call.”
“Tricel responded to my online query quickly and passed my details to my local distributor Karl Dolan who contacted me straight away. Karl gave me great information and I will be going ahead in the next month or 2.”
“The representative of the company that came to fix the issues with my septic tank was brilliant. The weather wasn't the best but he really went above and beyond.”
Hello and thank you for your feedback, apologies in the delay getting back to you. Our emails might have ended up in your junk mail. Our team should have been in touch since. Hope everything is solved now. Wishing you a nice Christmas and New Year.
“I filled out the form on your website asking for someone to service my system and the only evidence that you got my info is this request to write a review and rate your service. Having received no communication or service to date I can only offer one star.”
Hello Mr Pollock, sorry to hear we haven't yet gone back to you. We have been having issues with emails going to Gmail accounts and ending in the spam folder. Your comment and review has been forwarded to our team and we'll be in touch shortly. Thank you for your understanding.
Hello Mr Tierney, apologies for the delay in getting back to you. Your comments have been forwarded to our team. Someone will come back to you shortly.
The Tricel Team.
Good morning Chris, we apologise for the delay in getting back to you. Your comments & review has been forwarded to our team. Someone will be in touch shortly.
Thank you for your understanding,
The Tricel Team
