Trespass Reviews

Name: Trespass
Rating: 2.31

2.3 Rating 36 Reviews

31 %

of reviewers recommend Trespass

2.3

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Trespass 5 star review on 22nd September 2021

291

Anonymous

Anonymous // 01/01/2019

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“I have now received babies pink rainsuit. It's perfect. Lovely color and good sizing. Delay in receiving, but arrived now. Thank you.”

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Posted 3 years ago

“Returned a lovely fleece to the Bradford Broadway store as it was too short. The last four numbers on the receipt did not match the starling card which had been used to make the purchase. The very professional assistant Donna still gave the refund. I will definitely shop in that store again.”

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Posted 4 years ago

“Bought ladies jacket. Quality good . Value for money good. Delivery outstanding I ordered jacket 27th March and it was delivered to my door 29th March. Trespass online staff( I think they are based in Scotland) very helpful and informative. Will certainly buy from them again.”

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Posted 5 years ago

“No problems with my order. Dispatched items separately, so part of my order arrived 2 days later but no issue with this. No quality issues and reasonably priced.”

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Posted 5 years ago

“Delivery was earlier than stated on the website. The products were exactly what I ordered, and great quality. I will definitely be ordering from them again, and would recommend to friend's and family.”

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Posted 5 years ago

“STAFF MEMBER WAS VERY POLITE AND FRIENDLY”

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Posted 6 years ago

“The quality of the goods they produce is second to none and when they have a sale, boy, do they have a sale! I have bought various garments from them, of late, and they have all been first rate and well priced. I would recommend their fleece lined winter trousers . Brilliant for keeping this pensioner cosy in a Scottish winter. Well done Trespass!”

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Posted 6 years ago

“I was looking for some walking boots and went in to the Keighley branch. Friendly and helpful staff cheered me up no end, lent me bigger socks to try on shoes with and I left with a great deal on some boots that fit like a glove. Excellent :)”

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Posted 6 years ago

“Great sale on”

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Posted 6 years ago

“Easy to change a Christmas present, with receipt.”

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Posted 6 years ago

“Good service but mext day delivery actually took 2 days”

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Posted 6 years ago

“It is advertised as having two flap pockets but that is not true, they are false pockets! why do women’s jackets have so few pockets! There isn’t even an inner security pocket. The two zip pockets are quite small as well.”

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Posted 2 years ago

“A bit disappointed my wife gave me a lovely Trespass body warmer for christmas, the first time I used the outer chest pocket the item I put in went straight through onto the lining as the pocket was not attached properly, Don't know where my wife purchased this so can not return.”

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Posted 4 years ago

“Manchester Arndale - i had been given and Arndale gift card, i only had £6 left on the card and with this i wanted to buy wash in rain repellent for my coat. i entered the store and the young man that served me was very polite and helpful, there was a woman there who was very rude, as the young man was checking to see if the Arndale voucher would work, she very abruptly interrupted and dismissed the checks telling me it doesn't work in that store. the young man proceeded to re check but was quickly told to just leave it. i completely understand not every store in the Arndale will take the gift card but i do not appreciate to be met with a rude staff member demanding that her colleague not check the card. I like trespass but i will not be shopping in that store again.”

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Posted 5 years ago

“BEWARE!!! Customer service is awful. They have hardly anyone available to answer a call. Their returns procedure for larger items e.g. camping chair is terrible. They give you a returns label but the post office won't accept it as it's too big. Impossible to call them and you'll be waiting a while for a e-mail reply.”

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Posted 2 years ago

“Very bad service from Trespass, returned a jacket and 4 weeks and still no refund. No one replies to emails or facebook messages. This is a bad customer service and because of that you get bad feedback. I bet you will reply now.”

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Posted 3 years ago

“Awaiting two refunds, no response to my emails and can’t get through on the phone as no agents available? Will never order from you again”

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Posted 3 years ago

“Returned jacket to Trespass on 23/10/20 and still not received refund despite emailing them weekly to remind them they owe me. Would not recommend and certainly would not buy from them again.”

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Posted 3 years ago

“Terrible click and collect service.My suggestion would be to avoid using their service as I have waited almost a week to collect 3 items and when finally notified that they had arrived I found that only 1 had actually arrived at the store and the others are still due to arrive possibly later in the week ,so approximately 2 weeks from order,this I think is very poor from a large company especially as retailers are saying how bad things are at the present time”

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Posted 3 years ago

“Bought some walking boots. An updated version of some I have had for 6 years & was very happy with so went straight to Trespass. Wore them around the home to break them in as recommended. Wore then for approx half an hour outside (on a proper walk!) and they absolutely shredded my heels. I took them back to the Camberley shop & explained. The lady there was unhelpful, rude & patronising. These boots are not fit for purpose but evidently nothing they can do because I had worn them outside! She did phone area manager who (not surprisingly !)said the same! I was told there was nothing wrong with the boots but there must be if you cant go for a walk in walking boots!!Total waste of money. I have been a loyal customer but NO MORE sorry to say. Customer service non existent.”

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Posted 3 years ago

Trespass is rated 2.3 based on 36 reviews