Trespass Reviews

2.3 Rating 36 Reviews
31 %
of reviewers recommend Trespass
2.3
Based on 36 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Trespass 5 star review on 22nd September 2021
Deborah R.
Trespass 5 star review on 22nd September 2021
Deborah R.
Trespass 5 star review on 22nd September 2021
Michelle J.
Trespass 5 star review on 22nd September 2021
Samantha A.
Trespass 5 star review on 22nd September 2021
Jill D.
Trespass 5 star review on 22nd September 2021
Charlotte A.
Trespass 5 star review on 22nd September 2021
Charlotte A.
291
Anonymous
Anonymous  // 01/01/2019
Returned goods to store weeks ago still no refund. What a dreadful service. This shop does not deserve business.
Helpful Report
Posted 3 years ago
Dtr bought me a top which I returned on 5 May for exchange for a bigger size. I emailed in June asking for an update. Received nothing other than an automated response. I emailed in July - again nothing. No refund and no exchange. They’ve closed the phone lines and won’t respond to emails. Such shabby shabby service. Never shop with them.
Helpful Report
Posted 3 years ago
I purchased a jacket online in June 2020. It was too large so I returned it securely asking for a smaller size. I am still waiting for a replacement despite several Emails (They do not take phone calls). What a shamble. You do wonder if they are still trading.
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Posted 3 years ago
I am still waiting for a refund of over £60! Returned goods on 27th May now 25th June! Contacted customer services twice and had no response!! What a shambles! Can’t get through on the phone either.
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Posted 3 years ago
I bought pair of trousers but because of size issue i wanted to exchange them for bigger size. 05.06.20 i sent them back via Royal mail ( tracked/delivered after 2days). I emailed custemer service and only got automated reply with ticket. I never experienced such a bad and ignoring service from any other company. Avoid!
Helpful Report
Posted 3 years ago
I emailed Curtis including screenshots of my dilemma,he replied but didn't sort my problem out ,in fact did nothing, contacted trespass customer care Ireland in co Wexford- useless,I explained to Curtis several times that the item I want to purchase is only in trespass UK,and I tried 24 times to register - no joy,he had not gotten back to me ,,I find this indifferent attitude appaling, unacceptable ,and downright rude I WONT BE PURCHASING AGAIN, Berghaus from now on
Helpful Report
Posted 4 years ago
I purchased 2 waterproof jackets online and received confirmation. However a day later I received an email saying that they were out of stock so payment will be refunded. This is quite a common problem with Trespass and very disappointing. Better stock management linked to their online site is desperately needed as they are losing customers.
Helpful Report
Posted 4 years ago
Me and my wife purchased 2 pairs of 10000 rated waterproof trousers early last year after the sales chap said these were ideal for all weather activity, we didn't need to use them till early this year, when we found out they were totally useless the rain hit the seam and ran down inside of leg. We returned to the shop who didn't want to know, they gave us a support number and they didn't want to know and said its a shop responsibility. Very disappointed in the design and performance and after sales.
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Posted 4 years ago
I order ed some sandals online and when they didnt arrive by the specific date I contacted them. I was told they were out of stock. 10 days later I am still waiting a refund. Will I ever get it. This is disgusting service. I will never used them again.
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Posted 4 years ago
How ignorant is Curtis. I bought a coat from a Trespass store.It has 4 studs on the hood which are all the female so will not fit together.I am unable to wear the coat in the rain.I sent photos of the coat with labels still attached,the studs from both sides and the inside label.Curtis would not even admit there was anything wrong with the coat.His attitude is very poor.I asked for his full name so I can go to the small claims court and he will not email me now.For someone who answers Trespass reviews he needs a lesson in customer relations.If I had read their reviews I would never have shopped with them.I am dissapoined with the coat but even more disappointed with Curtis (still no surname)
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Posted 5 years ago
Visited Astle trespass in West Bromwich last week, & had such a pleasant experience, lovely friendly blonde haired lady was so friendly & welcoming & helpful, helped me find the right sizing & fit of a DLX jacket, will be visiting again very soon
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Posted 5 years ago
Returned 2 items to store mid January, despite receiving a refund for one, the other did not materialise. After sending emails which were completely ignored and numerous phone calls where I was told it was their error and I would receive a refund in 7 days, I finally had to pass it to PayPal. Shockingly, they even failed to respond to PayPal’s request for more information, as a result, 7 weeks since I returned the item, I have my money. Have found the whole experience shocking and unprofessional, needless to say I will never buy anything online from them again. Buyer beware!
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Posted 5 years ago
Worst online shopping experience of my life. I will never be ordering or buying anything from Trespass ever again. I bought 2 raincoats for my holiday in November, they were 2 weeks late and therefore I did not get them in time for going away. I returned the coats to a store in Manchester as soon as I was back, I had to wait around for about an hour whilst the manager of the store tried to process the refund. This was frustrating in itself and once I finally got the email confirmation about the returns I thought the unsatisfactory service I had received since buying the coats was over, but I was very wrong! After a week of realising I had not received my refund, I first of all submitted a query form on the Trespass website, that was unsuccessful so I ended up calling multiple times speaking to various customer service advisors and they each told me something completely different about my refund, one even told me I had not returned any goods! So after weeks of chasing Trespass via the phone and online forms I have finally received my refund - 12 weeks after returning the goods. I wish I had read these online reviews before making the purchase in the first place! To add to my loathing of Trespass, I have now been billed £15 for the calls I made to their helpline which is an 084 number. NEVER BUY FROM THIS COMPANY
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Posted 5 years ago
I ordered 2 pairs of wellies, and a pair of welly socks for my daughter. The £2.99 socks arrived with a security tag still attached and so I couldn’t use them. On contacting Trepass they expected me to pay £3 to rerun them and then they would remove the tag for me!!!! What would I pay more than the value of the item again to return them? I expected an offer of ‘postage paid’ at least, if not a replacement product!!!! Abominable customer service!!!!! Don’t bother ordering from them!
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Posted 5 years ago
I visited their Birmingham store and was treated very unprofessionally by a female assistant. She was condescending and sarcastic in the first instance. I spent over £150.00 last November 2017. In this visit I purchased a child's ski suit. Whilst confirming via telephone what sizes I required for boots, the female concerned became very rude when I asked her if she had a size 8 boot. She said she had no clue, I then asked "can you find a size 8, is that something you can do. She became very unprofessional and "projected" her own insecurities onto me saying "I was being sarcastic". I have over 24 years experience as a Salesnab/Key account manager and Government account manager. She was totally unprofessional and I believe she has a racist agenda. I will never shop there again. Absolute disgrace. I was given the name of Kerry Grannon. I spent money in this shop, was looking to spend my monies on other items, and became I enquiried if she could find a size 8 she demanded I left the shop. She is a disgrace and her male colleague could not be bothered to rectify the situation. It's not my fault the store is closing down, therefore I am not responsible for people's emotions.
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Posted 6 years ago
i recent was brought a COMPAC MAC PACKAWAY WATERPROOF COAT. it claims to be breathable.i wore it once and for only 10 mins and i was soaked not by the rain but from sweat. it was like wearing a plastic bag. so i returned it as not fit for purpose well it took a long time and a few emails to explain to them why this was returned then all went quiet ,today they returned it to me . i asked why and they said they could find nothing wrong with it.. i did suggest they wore it and take a walk.. so zero points for product and even less for customer service..
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Posted 6 years ago
Trespass is rated 2.3 based on 36 reviews