Bought some walking boots. An updated version of some I have had for 6 years & was very happy with so went straight to Trespass. Wore them around the home to break them in as recommended. Wore then for approx half an hour outside (on a proper walk!) and they absolutely shredded my heels. I took them back to the Camberley shop & explained. The lady there was unhelpful, rude & patronising. These boots are not fit for purpose but evidently nothing they can do because I had worn them outside! She did phone area manager who (not surprisingly !)said the same! I was told there was nothing wrong with the boots but there must be if you cant go for a walk in walking boots!!Total waste of money. I have been a loyal customer but NO MORE sorry to say. Customer service non existent.