“This is purely in the interest of improvement, not criticism for the sake of it. Firstly the good points . Order process , price, communication and delivery excellent. The quality and description of fittings very good. Unfortunately the 3x 1.2 meter lengths of banister rails were of differing colour and grain and one piece was showing some warping. I appreciate that a natural product is going to have some colour differences but 1 piece in particular was seriously different in colour.These 3 components should have been better matched. I was unable to return as I had a workman booked and waiting for a replacement would have stalled the work. The banister looks well now finished with a bit of extra work to blend and disguise the warping.”
Hi Peter
Thanks so much for your detailed feedback, it is good to hear you had a great experience ordering with us.
I am sorry to read there was a slight difference in the grain of the handrail, I will certainly pass these details over to the manufacturer so that they can review the products.
For future reference a call or email to us and we can resolve right away for you but I am glad to hear the end result looks good, apologies it was a little extra work.
Thanks again for taking the time to provide your helpful comments.
Many thanks Lauren
Hi Stephen
I am sorry for the slight delay in your goods arriving. The time of year coupled with the recent postage strikes has caused some delays, we are working hard to try and minimise these. Our delivery charge is for all orders under £30, we do however offer free postage on orders over £30.
Many thanks Lauren
“Took a chance on the next day delivery and ordered some emergency parts required to get a finished finished by the Tuesday afternoon the next week. We ordered Saterday and never received our items till Wednesday evening. Good product otherwise and we'll still use the site but won't rely on delivery service.”
“Excellent quality product.
The transaction unfortunately has been somewhat let down by a poor delivery experience.
The courier failed to deliver on their first agreed time slot and again failed to deliver on their second
My parcel arrived at the thrd attempt.
Once Tradefit were made aware of this , i received a phone call from a senior member of the team who expressed sincere apologies and i am satisfied that my experience was an isolated failure by their carrier, who did not follow protocols agreed with Tradefit.
I have received a full refund of delivery charge”
