“Good customer services gave me very helpful information. The new lock I ordered came the next day, and was very easy to fit. I would use Tradefit again, no problem”
“Great product and I was kept informed about a short delay in posting and delivery - I had a mini packet of sweets in the parcel too - a lovely touch ☺️”
“This is purely in the interest of improvement, not criticism for the sake of it. Firstly the good points . Order process , price, communication and delivery excellent. The quality and description of fittings very good. Unfortunately the 3x 1.2 meter lengths of banister rails were of differing colour and grain and one piece was showing some warping. I appreciate that a natural product is going to have some colour differences but 1 piece in particular was seriously different in colour.These 3 components should have been better matched. I was unable to return as I had a workman booked and waiting for a replacement would have stalled the work. The banister looks well now finished with a bit of extra work to blend and disguise the warping.”
Hi Peter
Thanks so much for your detailed feedback, it is good to hear you had a great experience ordering with us.
I am sorry to read there was a slight difference in the grain of the handrail, I will certainly pass these details over to the manufacturer so that they can review the products.
For future reference a call or email to us and we can resolve right away for you but I am glad to hear the end result looks good, apologies it was a little extra work.
Thanks again for taking the time to provide your helpful comments.
Many thanks Lauren
“Quality products and extremely fast delivery. Bought new deep shelf brackets for sewing room shelving but wasn’t certain these would fit my existing vertical wall brackets so ordered a single one first. Delivery was so fast that I was able to confirm fit and order the remaining brackets and get the job done really quickly.”
