“Ordered some items on a Saturday morning and to our huge surprise, they were delivered on Sunday morning!? I guess Royal Mail were out catching up with deliveries. Even so, the fact that they could age been delivered on the Monday would have been equally as impressive. Highly recommend tradefit!”
“Excellent quality product.
The transaction unfortunately has been somewhat let down by a poor delivery experience.
The courier failed to deliver on their first agreed time slot and again failed to deliver on their second
My parcel arrived at the thrd attempt.
Once Tradefit were made aware of this , i received a phone call from a senior member of the team who expressed sincere apologies and i am satisfied that my experience was an isolated failure by their carrier, who did not follow protocols agreed with Tradefit.
I have received a full refund of delivery charge”
“Excellent service, delivery was extremely quick. Even though something was missed from my order they resolved and it was recieved a day later. Would highly recommend!”
“The order was turned around quickly. I paid for next day delivery ordered on Thursday arrived midday Monday. No communication from DX delivery what so ever, I was told they attempted delivery on Friday no card was left. I was told by the delivery company they are not a courier but a business to business delivery service.”
Hi Andy,
Thanks for your message. We are so sorry to hear that you experienced issues with the delivery of your order.
DX currently handle our longer-length products and in general, provide a good service level (to businesses and consumers) but clearly, in this case, this was not so.
We have raised the issue with our DX account manager to try ensure that future orders are handled as effectively as possible.
We have refunded the carriage fee paid.
We do hope that this will not prevent you from using tradefit in the future.
Kind regards,
tradefit
“I came across this site when i was looking for door ironmongery and it had everything i was looking for at great prices too, and fast delivery, great site if your looking ironmongery recommend highly”
