TradeDigitalPrint.co.uk Reviews

Name: TradeDigitalPrint.co.uk
Address: Manchester Spinningfields, 3 Hardman Square, Manchester
Rating: 4.90

4.9 Rating 169 Reviews

99 %

of reviewers recommend TradeDigitalPrint.co.uk

4.9

Based on 169 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TradeDigitalPrint.co.uk:

TradeDigitalPrint is a wholesaler of digitally printed HP Indigo products to the printing trade. Price Match Promise in place for piece of mind. Quality | Service | Trust.

Visit Website

Phone:

01614 520 088

Email:

info@TradeDigitalPrint.co.uk

Location:

Manchester Spinningfields, 3 Hardman Square
Manchester
M3 3EB

Write Your review

Tell us how TradeDigitalPrint.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TradeDigitalPrint.co.uk 5 star review on 21st July 2021

Angela S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 21 perfect bound booklets, a very specific number because the book was for a client who wanted to give them to family as presents. 19 were delivered. I would expect with a quantity as small as this that they would be checked and quickly counted manually before despatch. This was a basic error in quality control. I was not able to find a telephone number on the website which infuriates me, where is personal service these days! I went on live chat and asked for the number which I was given. I was out and about and didn’t have the details of my order so wanted to talk directly rather than going back and forth with live chat which is slower. The error was acknowledged and delivery of the 2 missing copies was promised for Monday (I called on Friday morning) I hope the promise is kept. Not a great experience for a small simple order.”

Helpful Report

Posted 3 years ago

Hi Tim Thank you for your order. I am sorry to see that you have left this two star review even after speaking with us this morning. Our top priority is customer service and we absolutely do provide you with a personal service. I am sorry you were unable to see our contact number, this can be found on our support page if you need it in the future. You have seen first-hand and mentioned in your review, that when you made contact with us via the live chat service you were connected instantly to one of our service team who were able to help you immediately. You also then rang in and your call was answered immediately by another of our advisors, giving you the full personal attention you needed there and then with your query. There was no automated service or waiting time. You will always deal with real people when contacting TradeDigitalPrint. As agreed by the advisor on the phone, the full amount should have been sent and we do appreciate your frustration. An apology was given immediately, and this problem rectified this for you straight away with no waiting or delay. We are genuinely sorry for this shortfall but cannot understand your comments about a lack of personal attention. You too are in the printing trade Tim and I am sure you can appreciate that these things, although rare, can happen from time to time. I can see that you have been a customer with us since 2017, and over all our years of exemplary service too you this is the first problem that there has ever been. I believe the true character of a company can be measured in how problems are handled and rectified if or when they arise. In this regard we have given your complaint the full, immediate and personal attention required. Our advisor took personal ownership of your complaint and has had your replacement print created straight away. This has an estimated delivery for Monday which was the fastest possible delivery available to us at the time of your complaint. I am glad the rest of the order found you well and was ok. Should you need to contact us again, we can be reached via e-mail, phone and live chat. All of which are displayed on our website. Please do not hesitate to get in touch if you need any more help. Kindest regards Ian Digital Printing

Posted 3 years ago

TradeDigitalPrint.co.uk is rated 4.9 based on 169 reviews