All promise - no follow through. We booked a VW campervan with the intention of trying before buying. We were told the hire vehicle came with various fittings so we paid £250 deposit in January for a week’s hire in April. Within one week of booking, we double checked what the van came with, ie. TV aerial and awning. We were told that it didn’t so we cancelled, as the whole purpose of the booking was to experience a van similar to what we planned to buy. We weren’t given our deposit back, even though we cancelled after just 6 days of booking. Numerous phone calls, emails and posted letters later, all of which were ignored, their official line is no refund of deposits. At no point could we speak to anyone in authority. What incredibly poor customer service to say the least. Even if a deduction had been made for the first week of booking before cancellation it would be understandable but to keep the full £250 after just 6 days of booking is unjust. What a lost opportunity too as we were serious about buying a van.