Tottington Motor Company Reviews

Name: Tottington Motor Company
Address: 37-38 Eton Business Park, Bury Road, Radcliffe, Manchester
Rating: 4.82

4.8 Rating 331 Reviews

97 %

of reviewers recommend Tottington Motor Company

Company Reviews

Metrics

Info

4.8

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tottington Motor Company:

Tottington Motor Company is a family run business which has been established for over 50 years. What started as a small car sales company has now evolved to provide vehicle sales, motorhome and campervan hire, as well as servicing and MOT facilities for a range of vehicles

Visit Website

Phone:

01204 882211

Email:

sales@tottingtonmotorcompany.co.uk

Location:

37-38 Eton Business Park,
Bury Road,
Radcliffe
Manchester
M26 2ZS

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Tottington Motor Company 5 star review on 21st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All promise - no follow through. We booked a VW campervan with the intention of trying before buying. We were told the hire vehicle came with various fittings so we paid £250 deposit in January for a week’s hire in April. Within one week of booking, we double checked what the van came with, ie. TV aerial and awning. We were told that it didn’t so we cancelled, as the whole purpose of the booking was to experience a van similar to what we planned to buy. We weren’t given our deposit back, even though we cancelled after just 6 days of booking. Numerous phone calls, emails and posted letters later, all of which were ignored, their official line is no refund of deposits. At no point could we speak to anyone in authority. What incredibly poor customer service to say the least. Even if a deduction had been made for the first week of booking before cancellation it would be understandable but to keep the full £250 after just 6 days of booking is unjust. What a lost opportunity too as we were serious about buying a van.”

Helpful Report

Posted 2 years ago

Hello Mr & Mrs Crowden, Thank you for taking the time to leave a review, I am afraid that your review is really not a true reflection of the service received. I am aware you attended the Manchester Motorhome & Caravan show in January 23 and from that show you made contact with our hire department. To be clear and you could see at the show by the campervans on display, none of our hire campervans or motorhomes have retractable awnings fitted, our campervans do not have a television or aerial fitted due to the space limitations and at NO point did I or any of my team advise you that our rental campervans had awnings and televisions installed. In your written communication to us of the 26th February 23 you state that at the show you were impressed with what you saw and how Harry dealt with you both. Harry did discuss the "try before you buy scheme" and as such you made a booking for April 2023. We had made it clear in all of our communication with you and also in our written terms and conditions of hire that we issued to you that the booking deposit of £250 is non-refundable, we do not hide the fact at all. Angela in our hire department took a further call from you within a few days of your booking asking us to confirm that the new VW campervan you would hire in April 23 would have fitted a retractable awning and a television with a television aerial, Angela proceeded to advise you that none of our campervan hire fleet had a retractable awning fitted or a television and aerial installed, Angela then proceeded to involve myself to see if we could assist further to meet your expectations. I use a portable television along with a exterior mounted aerial and I offered to loan to you this so you could have the television experience whilst you had our VW campervan on hire, we say to ALL customers that we are unable to guarantee a good television signal as it is area dependant of course. At this point you advised that you wish to cancel your booking, Angela had made it clear that you would loose your deposit, you then wrote to me and in your words to appeal to my sense of fairness in our customer reviews, as we have already advised you of our terms and conditions of hire from the outset and you have not liked the fact that I am unwilling to override the decision made by our very experienced rental manager you see it fit to write an inaccurate 1 star review. We are of course very happy for you to commence with the hire that you booked or for you to move the dates, should you wish to proceed with the hire then please do call our reservations team on 0161 725 5400. Kind regards Jason Mawdsley Managing Director

Posted 2 years ago

“Brilliant range of motorhomes. Would recommend.”

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Posted 3 years ago

“Third rental with Tottington- great service, great vehicles, friendly people”

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Posted 3 years ago

“thanks shelly for making hiring a van so easy ,all the paperwork sorted before you go so its pay and pick up the keys .will use again”

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Posted 3 years ago

“They collected the car and returned it within four hours having completed the MOT and Full service.The staff are always friendly and helpful, prices reasonable ,and work is carried out to a high professional standard.”

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Posted 3 years ago

“A follow-up to my review of 7 months ago. I had a problem with the gas connection on my motorhome I rang Tottington motors and as I live about 20 minutes drive away they asked me to bring it in. The brilliant Gary from the workshop diagnosed the problem, fitted a new connection pipe and I was on my way within 30 minutes - problem fixed I have never had such consistently good service as from Tottington MC. Absolutely first class - highly recommended!”

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Posted 3 years ago

“As a family we have been using Tottington Motors for a number of years now and they’ve always taken care of us and maintained our vehicles to the highest standards.”

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Posted 3 years ago

“Hired from here 5 times now for @eotr festival in Dorset & never had any problems, , the camper vans have always been perfect”

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Posted 3 years ago

“Great service staff couldn’t do enough for us motorhome was lovely had no problems atall will be using again next time we go away fan 4 nights we had”

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Posted 3 years ago

“This was our 3rd Motorhome hire from TMC, a quick easy process from start to finish. We wouldn't hesitate to recommend.”

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Posted 3 years ago

“Thank-you Gavin for your great sales service, answering all our questions and providing intelligent alternatives. We will definitely approach you again in the future”

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Posted 3 years ago

“We've hired a few times from this company and would not go anywhere else. The service and support you get is excellent.”

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Posted 3 years ago

“Bought my car from TMC a long time ago and have been taking it back ever since for annual service and MOT. Excellent work and maintenance always carried out, and staff really pleasant and helpful. Reputable company. Highly recommended !”

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Posted 3 years ago

“great service motorhome was spotless top spec 6 berth thanks for the service”

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Posted 3 years ago

“Very clean camper van very good handover most important competitively prices vehicle also good on mpg would definitely recommend”

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Posted 3 years ago

“We booked our campervan in for a full service, habitation check and MOT. We booked it all online and TMC followed it up the following day with a confirmation email. The whole process was smooth and easy. All the checks were carried out efficiently and we were kept up to date throughout. The staff are all professional and approachable. The price wasn’t cheap but you get what you pay for. I am happy that everything was done properly and my campervan is safe for the next 12 months. We won’t hesitate to use TMC in the future.”

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Posted 3 years ago

“Great service, warm and friendly staff and good prices! Free collection and delivery which is very convenient and my car came back washed!”

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Posted 3 years ago

“Although we were unfortunate enough to slightly damage the vehicle, TMC were more concerned that it had not ruined our experience. The vehicle was top spec and a pleasure to live in for a few days. I was more than impressed when the deposit I had left with TMC was returned to me in a few hours, even though we had a pending repair bill. Great people to work with, and will be our go to company as and when we decide to hit the road. Pardon the pun !!”

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Posted 3 years ago

“Brilliant service and great motorhomes, our 5th time using TMC”

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Posted 3 years ago

“Very easy booking process, clean vehicles, friendly staff, Shelly was really helpful and knowledgeable, will use again in the very near future 5 stars.”

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Posted 3 years ago

Tottington Motor Company is rated 4.8 based on 331 reviews