“Fast delivery, well packed, clean corals! However the frags I received were very small for the price. I paid $130 for a Bollywood frag that was less than a 1/4 inch.”
“my whole order came carefully packed with no leaking fed my tanks and an imediate change in my corals the duncan colony gonis zoes all perked up and were completly open looking best ever i will continue to get my food supply from top shelf they the best”
“Ordered Phytoplankton. Items were packaged well and shipped in a styro which I was happy to see as they are perishable. However I would have liked to have seen a cold pack in with them. Fortunately I didn't have mass death as they did arrive at room temperature but there was a bit of an odor to them. If you're gonna go thru the trouble of packing and shipping them properly why not just toss an ice pack in for good measure?”
“Ordered 10 Stomatella snails. As far as I could tell all arrived alive. Only dislike was there were 2 large and the rest were extremely small. @ $9.99 each I feel like they all should be of the larger size. Other than that I'm satisfied.”
“First they didn't include a good chunk of my order, and some of what I did get had NOWHERE near the quantity they claim. Then they ignore me contacting them about not getting part of it until I put them on blast in a Facebook group, then they finally send the rest of what I ordered but they shorted the heck out of me on it too. Paid for 4 dozen (48) amphipods.... Actual quantity I got was 15 including 6 dead ones.
Live plankton's are by FAR the most watered down ones I've ever seen, copepods bottles have about 1/10 of the copepods they claim you'll get... I could go on. This place is pathetic and a ripoff! Will NEVER shop here again!”
Hello Mr. Petett.
We are sorry to hear you were not satisfied with your order. We did apologize regarding the amphipods accidentally not being shipped, but we were sure to get them shipped out the following ship day. As far as being shorted we checked with multiple members of our pack team and they are sure 48 amphipods were packaged, if there were any discrepancies please send is photos of what was received and we will get the situation corrected immediately. Also we have not received any communications from you regarding the phyto, but if for whatever reason the bottles did not ship well please also send us photos of those and we are always more than happy to assist. We strive to provide the best possible customer service and always ask that customers reach out with any issues. We will do everything in our power to correct any problems.
“Everything arrived in good health and I was impressed by how cleanly packaged everything was. All corals matched the photos and even the frag plugs were super clean.”
“Everything arrived alive and well packaged. The Rasta zoanthid frag looks amazing, 6 out of 8 heads opened shortly after being placed in the tank even though it had just been shipped from FL to CA. Will be ordering again from TSA!”
