“2nd time i’ve ordered with TSA. Corals always arrive in time. Packaged very well. The corals always look great and the provided care sheet is very helpful. I visit TSA every time I’m looking at getting new corals. Great experience, and highly recommended.”
“Corals arrived morning of delivery date.
Well packaged. Fraga look great and some larger than I had expected or seen from other companies. Thanks Top Shelf Aquatics.”
“I rarely leave reviews for companies, but I've been extremely pleased with everything I've purchased from Top Shelf. The nudibranches and coral I've purchased have been extremely well packaged and arrived alive and in great condition. No pests on any of the coral either.”
“Everything arrived packed beautifully and labeled . All looked healthy and are doing well . If there were an improvement it would be to include lighting and flow in all the pieces of coral as only one had this labeled and the other would be a warning about keeping the lettuce nudibranch in an aquarium with the intake valve exposed . I had no idea it would get sucked in such a small space and it was dead by the time I realized what happened”
“Over the moon, 3 very nice torch frags and an awesome mystery pack of zoas. All opened that day. Fully the day after. No bugs very clean. Super fast, had the next day!”
“When the 40 watt transformer was not in stock, Top Shelf went to the supplier and had them sent directly to my customer. I really appreciated their efforts.”
“Honestly wonderful customer service. The coral I ordered was melted and instead of sending me a dead coral they called me and gave me a great deal on a replacement to make up for the loss. Frank, keep it real man.”
“I gave two stars because they have good stuff. But I paid for overnight shipping at 6am Monday and didn't receive it until Thursday. I had sent an email Tuesday morning telling them it was an emergency. They said there was a hold on my order they didn't tell me about. Clearly it was an emergency and they didn't send it until Wednesday. Low stars because low quality service.”
Hello,
We are sorry to hear that there were issues with your order. After reviewing the transcript, we found that there were multiple failed payment attempts, which triggered a security hold on the order. For your protection, the order was placed on hold.
We responded to your email the following day at 11:39 a.m., explaining the security concerns and informing you that we could ship the order the same day if confirmed. Unfortunately, we did not receive your response until 6:35 p.m., which was past our shipping cutoff time. As a result, we shipped the order the next day.
While we understand emergencies can arise, both we and the credit card companies must adhere to security protocols when transactions are flagged. These measures protect both us and our customers, and have, on occasion, saved customers thousands of dollars from fraudulent orders.
If you have any concerns regarding an order in the future, please contact us by phone so we can address the situation immediately.
“Top shelf had the best price and shipping times for the testing kit that I needed, it came before the weekend I’m so glad they had such a great selection in stock”
“I've ordered maybe 5-7 times, mainly live sales sometimes just off the website. Over all those orders (50+ corals) I've gotton a total of 1 leaky bag (no harm at all) and 1 broken branching Acro (it basically broke off at the main plug and I reglued the main piece along with the main plug and the random small pieces, two corals now both are doing just fine right now. I reported the damage and they were willing to refund the piece but I was happy with the results, I would have cut it anyway. They went out of there way to contact me 3 times by e-mail to check on the damaged corals health.
Would highly recommend and have already ordered from again.”
