“TSA gave me Aiptasia. When confronted about it, I was shrugged off and told they would check those zones. No response since. Will not be making the mistake of paying premium prices for subpar products again. The corals were healthy and looked great but thats not worth the infection I’m dealing with currently. Seems I’m not the first to struggle with this issue from TSA. Disappointing, I will not be a returning customer.”
Hi Joshua. We are sorry to hear you were disappointed with your order. We checked our records and see you had a conversation with our customer support team, but unfortunately you could not provide us with any photos of the aiptasia in question. We are always more than happy to help customers with any issues they may have, but we do ask for photos of the problems so that we can have our staff review them and find the best solution to the problem. If you are able to provide us with photos of the frags in questions please email them to onlinesales@topshelfaquatics.com and our team will be more than happy to help.
“Amazing job all the way around! Ordered 6 corals in a live sale and everything showed up looking amazing and in good health! Do not hesitate to purchase from TSA!!”
“This was a great experience. TSA sent some really great made to order frags that were healthy and did well in my tank. Their acros have great color! They are the best packers out of all the places I've ordered from, just excellent. Would order from them every time!”
“Greg and the staff helped me enormously when encountering a problem. I purchased an Apex Pro and the energy bar was defective. Greg sent a replacement immediately and saved my fish and coral. Kudos to them.”
“Awesome sale, very interactive staff members, great pricing and quick to troubleshoot errors and issues occurring. I myself did not have any, but since it was a live thread I was able to see what others were experiencing. Shipping and communication throughout was fantastic. My order arrived complete, well packaged, unharmed and very well done. The only complaint I have is regardless of the awesome sale, I would have liked a sticker in my order to add to my Stanley mug of reef tank vendors. :)
Will certainly order more in the future.”
“I would highly recommend Top Shelf Aquatics to anyone out there. I'm relatively new to the hobby and was a little nervous about making my first online purchase for corals however, I found the customer service team at TPS to be excellent. My order arrived promptly and was well packaged with clear instructions on how to acculmate and dip my new coral before adding them to my tank. Overall I was very happy with my purchase and will be back again.”
“All good in this last shipment. One frag was melted but the other 12 or so have settled and recovering nicely. Packing was fantastic! Box temp was good ! This is something most vendors do not have figured out! More to it than just throw a heat pack in and you’re good. I have about every monti cap you guys sell now . My current project is to grow large colonies of loads of different monti caps and TSA has the best monti caps out there . Highly recommend vendor ! I stop by the store once a year while I’m traveling and it’s always a great experience.”
“Bought 12 corals during the Super Bowl sale. They showed up nicely packed and all corals were in awesome shape I’d definitely would order from them again”
