Toolfix Joinery & Construction Supplies Reviews

Name: Toolfix Joinery & Construction Supplies
Rating: 4.82

4.8 Rating 318 Reviews

95 %

of reviewers recommend Toolfix Joinery & Construction Supplies

Company Reviews

Metrics

Info

4.8

Based on 318 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Toolfix Joinery & Construction Supplies:

We work hard to provide a simple and honest solution for you to order quality products at the fairest price, which is backed by service that you can truly rely on.

Visit Website

Phone:

01733347348

Email:

marketing@toolfixservices.com

Location:

Pentagon House, Newark Road, Peterborough
PE1 5UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Make your decision based on need/time…… Ultion locks can be bought here, but do not bank on the company processing your order and instructing the courier correctly (expedited/guaranteed shipping). Having paid for a guaranteed service, the locks were sent to the job site by this company under the normal shipping timescale. I paid the higher rate, Toolfix ignored this instruction to the courier, and they used a slower service (but pocketed the money). Courier confirmed that they had been instructed to use normal delivery timescales, not a guaranteed delivery time service. No reply to my complaint, or request for shipping costs to be refunded. Won’t use again, no customer service focus at all. (Simon Jones, Yorkshire)”

Helpful Report

Hi Simon, We're sorry that you didn't get the items on the correct delivery service that was requested. We have looked into your order and can confirm that a mistake was made at the point of raising the courier ticket and it was incorrectly put on a next-day delivery. Please be assured that this was a genuine mistake (which unfortunately happens from time to time) and we would never knowingly downgrade a delivery option. We've discussed it internally and none of the customer service team can recall speaking with you, nor can we find any email / contact us form communication other than this review (we also sent an email directly however, have not received a reply). We have refunded the difference in the carriage charge. Once again, we apologise for the inconvenience this has caused. Toolfix

“It’d be nice to go to a counter again”

Helpful Report

“Won’t be using these again,, Carson’s a good lad but the delivery, packaging is disgusting l”

Helpful Report

On this occasion, a product was sent out in a condition that was not to our usual standards and we apologise for the inconvenience it caused. As soon as it was brought to our attention, a replacement was sent out which is our standard policy. We are reviewing this issue to ensure it cannot happen again.

Toolfix Joinery & Construction Supplies is rated 4.8 based on 318 reviews