Tom Lane Reviews

Name: Tom Lane
Address: High Leys Farm, Grantham
Rating: 4.92

4.9 Rating 211 Reviews

98 %

of reviewers recommend Tom Lane

4.9

Based on 211 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tom Lane 5 star review on 7th April 2025

Anonymous

Tom Lane 5 star review on 6th February 2025

Sarah Hayes

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service . Beautiful blanket arrived quickly.”

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Posted 1 week ago

“I ordered and received 2 x 45cm cushions when really I should have ordered a slightly bigger size. But this was no problem to Jayne at Tom Lane I have since returned them and am waiting for the larger size to be made up. All done very easily and nothing has been too much trouble. The fabric and design is wonderful. A great service.”

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Posted 1 month ago

“Bought from Jayne for years after seeing her at the beginning of her journey exhibiting at the Spirit of Christmas Fair in Olympia. Always 1st class service, and quality of product.”

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Posted 1 month ago

“Excellent service and a good quality”

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Posted 1 month ago

“Very pleased with the three blankets I ordered as Christmas presents. I made use of the ‘first order’ discount code, which was an added bonus. The website was easy to navigate, my order arrived promptly, and the quality is excellent. I chose three different colours, all of which are lovely. Many thanks”

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Posted 1 month ago

“From Australia, I arranged a gift box with a beautiful blanket, candle and comfy socks for my Mother in Law. The customer service was excellent and my gift arrive in a couple of days. It was very well recieved. Thank you so much.”

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Posted 1 month ago

“For sheer quality and prompt service I would say to any person who has not shopped with Tom Lane you will definitely not be disappointed!!”

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Posted 1 month ago

“Very efficient;, fast delivery . Excellent quality .”

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Posted 1 month ago

“Ordered and delivered within a few days. Lovely throws and would order from Tom Lane again.”

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Posted 1 month ago

“I bought a T-shirt in the sale. It’s excellent quality, if not a little bigger than expected. I also bought some alpaca socks. They feel lovely and soft, and I’m saving them for a Christmas present (even though I’m very tempted to keep them)!”

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Posted 2 months ago

“Excellent product and service.”

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Posted 2 months ago

“Quality blankets / throws. Great addition to my soft furnishing”

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Posted 2 months ago

“I love all about Tom Lane: the colours, the softness of the yarn, the designs. And the kindness of Jayne, the person behind every single detail.”

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Posted 2 months ago

“Great service thank you”

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Posted 3 months ago

“Excellent product, just as seen on-line. Excellent service, very swift delivery.”

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Posted 5 months ago

“Fantastic speedy service ,excellent products.”

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Posted 5 months ago

“Fantastic service. I hadn't use this company before, as I normally stick to trusty old John Lewis! However, I am converted - really pleased I found Tom Lane, will definitely be heading here again. I sent a message after my order was placed letting them know its a gift and was fairly urgent. It was a bit of a longshot, and I didn't really expect a response. However, someone (yes an actual person, not AI Chat bot) called Fleur responded to me straight away and let me know that they will get it out to me that day. My items arrived quickly, beautifully packaged and the recipients were completely over the moon with them. Brilliant quality, fun colours and just as lovely as they looked online. Can't remember the last time I bothered to sit down and write review for a company, but I am genuinely so delighted with my experience.”

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Posted 5 months ago

“Great colour ,good quality and super warm”

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Posted 6 months ago

“Quick delivery. Helpful customer service when I needed to return something”

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Posted 6 months ago

“Great socks lovely quality and service”

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Posted 7 months ago

Tom Lane is rated 4.9 based on 211 reviews