Tom Lane Reviews

Name: Tom Lane
Address: High Leys Farm, Grantham
Rating: 4.92

4.9 Rating 197 Reviews

98 %

of reviewers recommend Tom Lane

4.9

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Tom Lane 5 star review on 7th April 2025

Anonymous

Tom Lane 5 star review on 6th February 2025

Sarah Hayes

Anonymous

Anonymous // 01/01/2019

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“Excellent product, just as seen on-line. Excellent service, very swift delivery.”

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Posted 1 month ago

“Fantastic speedy service ,excellent products.”

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Posted 1 month ago

“Fantastic service. I hadn't use this company before, as I normally stick to trusty old John Lewis! However, I am converted - really pleased I found Tom Lane, will definitely be heading here again. I sent a message after my order was placed letting them know its a gift and was fairly urgent. It was a bit of a longshot, and I didn't really expect a response. However, someone (yes an actual person, not AI Chat bot) called Fleur responded to me straight away and let me know that they will get it out to me that day. My items arrived quickly, beautifully packaged and the recipients were completely over the moon with them. Brilliant quality, fun colours and just as lovely as they looked online. Can't remember the last time I bothered to sit down and write review for a company, but I am genuinely so delighted with my experience.”

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Posted 1 month ago

“Great colour ,good quality and super warm”

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Posted 2 months ago

“Quick delivery. Helpful customer service when I needed to return something”

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Posted 2 months ago

“Great socks lovely quality and service”

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Posted 2 months ago

“Lovely people, superb products. Every purchase brings joy. Bought this throw for our bed. Great quality, love the colour and SO warm.”

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Posted 3 months ago

“Fantastic item. Fabulous service. Highly recommend.”

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Posted 3 months ago

“Best socks I’ve ever had.”

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Posted 3 months ago

“Gorgeous products. It was hard to choose which throw I’d be having. Fabulous customer service.”

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Posted 4 months ago

“Great socks, good quality and nice thick cotton. Only thing I would feedback on, is that you dont have all sizes available in the different colours, which was disappointing to not be able to purchase the initial ones I had seen on the website for the thick cotton.”

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Posted 4 months ago

“We absolutely love our throw. Great quality and adds warmth to our new sitting area. Beautifully packaged, quality product.”

Tom Lane 5 star review on 7th January 2025

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Posted 5 months ago

“excellent.”

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Posted 5 months ago

“Easy and efficient!”

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Posted 5 months ago

“Great customer services, I love the product but the socks come up very large. I have size 5 feet and to be honest the socks are far too big.”

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Posted 5 months ago

“Finally found some socks which stay up while wearing wellies!!! Perfect present!!!”

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Posted 5 months ago

“Socks are so so”

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Posted 5 months ago

“Best winter socks ever , great in welly boots , they stay put !”

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Posted 5 months ago

“Disappointing customer service, extremely inflexible 14 day return rule including the Christmas period when this is extended by most retailers!”

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Posted 5 months ago

Good Evening, The website is very clear about the returns period, as a small business it is not possible to extend this like the large retailers and I put this very clearly on the website and am always available to answer questions before an order is placed. We have spoken over email and I have offered to exchange the product as a gesture of good will. Best Wishes Jayne Small Business Owner

Posted 5 months ago

“As with any item purchased from Tom Lane, the quality is always exceptional. Thank you.”

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Posted 5 months ago

Tom Lane is rated 4.9 based on 197 reviews