Tom Lane Reviews

Name: Tom Lane
Address: High Leys Farm, Grantham
Rating: 4.93

4.9 Rating 231 Reviews

98 %

of reviewers recommend Tom Lane

4.9

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tom Lane 5 star review on 7th April 2025

Anonymous

Tom Lane 5 star review on 6th February 2025

Sarah Hayes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely people, superb products. Every purchase brings joy. Bought this throw for our bed. Great quality, love the colour and SO warm.”

Helpful Report

Posted 9 months ago

“Fantastic item. Fabulous service. Highly recommend.”

Helpful Report

Posted 9 months ago

“Best socks I’ve ever had.”

Helpful Report

Posted 9 months ago

“Gorgeous products. It was hard to choose which throw I’d be having. Fabulous customer service.”

Helpful Report

Posted 10 months ago

“Great socks, good quality and nice thick cotton. Only thing I would feedback on, is that you dont have all sizes available in the different colours, which was disappointing to not be able to purchase the initial ones I had seen on the website for the thick cotton.”

Helpful Report

Posted 11 months ago

“We absolutely love our throw. Great quality and adds warmth to our new sitting area. Beautifully packaged, quality product.”

Tom Lane 5 star review on 7th January 2025

Helpful Report

Posted 11 months ago

“excellent.”

Helpful Report

Posted 11 months ago

“Easy and efficient!”

Helpful Report

Posted 11 months ago

“Great customer services, I love the product but the socks come up very large. I have size 5 feet and to be honest the socks are far too big.”

Helpful Report

Posted 11 months ago

“Finally found some socks which stay up while wearing wellies!!! Perfect present!!!”

Helpful Report

Posted 11 months ago

“Socks are so so”

Helpful Report

Posted 11 months ago

“Best winter socks ever , great in welly boots , they stay put !”

Helpful Report

Posted 11 months ago

“Disappointing customer service, extremely inflexible 14 day return rule including the Christmas period when this is extended by most retailers!”

Helpful Report

Posted 11 months ago

Good Evening, The website is very clear about the returns period, as a small business it is not possible to extend this like the large retailers and I put this very clearly on the website and am always available to answer questions before an order is placed. We have spoken over email and I have offered to exchange the product as a gesture of good will. Best Wishes Jayne Small Business Owner

Posted 11 months ago

“As with any item purchased from Tom Lane, the quality is always exceptional. Thank you.”

Helpful Report

Posted 11 months ago

“Beautiful quality jumper, well made. Quick delivery”

Helpful Report

Posted 11 months ago

“Once again delivered very quickly this is the third sweater I have, excellent quality , made in England.”

Helpful Report

Posted 11 months ago

“Comforting thick cotton socks; bright and cheerful - the only place I could find them Arrived very quickly, beautifully wrapped - my second order from Tom Lane and both delivered with the same attention”

Helpful Report

Posted 11 months ago

“I was given the Suffolk Quarter Zip Jumper as a gift 3 years ago. I love it so much that I bought it for my mum for Christmas. She loves it too :). What I can say about Tom Lane, their quarter zip jumpers are excellent quality and will last years without aging.”

Helpful Report

Posted 11 months ago

“Highly recommend - excellent quality and beautifully packaged as a gift - thank you for the nice finishing touch.”

Helpful Report

Posted 11 months ago

“Fabulous range of well priced products. Site easy to navigate and order from. Items arrived very quickly and were well packaged.”

Helpful Report

Posted 11 months ago

Tom Lane is rated 4.9 based on 231 reviews