Tom Lane Reviews

Name: Tom Lane
Address: High Leys Farm, Grantham
Rating: 4.92

4.9 Rating 204 Reviews

98 %

of reviewers recommend Tom Lane

4.9

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tom Lane 5 star review on 7th April 2025

Anonymous

Tom Lane 5 star review on 6th February 2025

Sarah Hayes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing customer service, extremely inflexible 14 day return rule including the Christmas period when this is extended by most retailers!”

Helpful Report

Posted 8 months ago

Good Evening, The website is very clear about the returns period, as a small business it is not possible to extend this like the large retailers and I put this very clearly on the website and am always available to answer questions before an order is placed. We have spoken over email and I have offered to exchange the product as a gesture of good will. Best Wishes Jayne Small Business Owner

Posted 8 months ago

Tom Lane is rated 4.9 based on 204 reviews