“
They also repeatedly mislead Consumers about their Legal & Consumer Rights,
Such as:
--Threaten to charge "restocking fee(s) if the order is cancelled or returned which is illegal in UK
--Only give 48 hours to check for damages and supply photos - the Consumer Laws give 30 days to claim a refund for damage,while for 6 months the retailer gets 1 chance at repair or replacement before refund can be claimed if it doesn't work.
”
posted 2 months ago
- Anonymous
“
Tiles weren't delivered on requested date. Complained via customer service requesting refund of delivery charge seeing as my request wasn't fulfilled. Subsequent email was ignored. Will not use again.
”
posted 2 months ago
- Ellen G
“
Ordered two sample tiles. Received one. The invoice had the second tile crossed out with a note stating out of stock. No refund offered. When I emailed they apologised and confirmed that the tile was in stock so should have received it. They said they’d send it straight away. Never received it. Didn’t use them when choosing my tiles because I couldn’t trust I’d receive them if they can’t even get the sample order correct
”
posted 9 months ago
- Lee T
“
Tile samples never arrived - now battling for a refund!
”
posted 1 year ago
- Sophie E
“
The tiles are faulty and we think we should have been given a full refund, including deliveries cost, £39 for initial delivery and then £41.
”
posted 1 year ago
- Marie S
“
We had about 20 broken tiles and are struggling to get a refund for the broken tiles
”
posted 2 years ago
- Rob R
“
I haven't been able to contact Tile.co.uk about my order once since placing it 6 weeks ago. I've tried calling, emailing and commenting on social media however I'm yet to receive a response 4 weeks on.
My order has not been delivered and I seem unable to get a refund.
”
posted 2 years ago
- Ahmad W
