Thunder Buddy Reviews

Name: Thunder Buddy
Address: 312 Arizona Ave, Santa Monica, 312 Arizona Ave, Santa Monica, CA
Rating: 3.96

4.0 Rating 117 Reviews

73 %

of reviewers recommend Thunder Buddy

4.0

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Thunder Buddy:

Snugzy: The World's Loveable Mini Me. Create your own Cuddle Buddy online today

Visit Website

Email:

hello@thunderbuddy.com

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Thunder Buddy 5 star review on 24th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a raccoon doll as a funny Christmas gift. Item arrived and was nothing like what is pictured in the item description. Came with no ears and didn’t even look close to the advertised raccoon doll. Contacted customer service immediately and have had no reply for a week. It’s Christmas and more than likely will not hear anything until next week. So hoping they are able to resolve this and send out a correct item or refund.”

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Posted 1 year ago

Hey Charles! Thank you for your review. Please do not hesitate to contact us via email if you have any further comments, concerns or suggestions you would like to share or if this has still not been resolved. We would love to make things right!

Posted 1 year ago

“We ordered in early December for Christmas. Still haven’t received…”

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Posted 2 years ago

“Ordered my doll on the 12th and it never came. Apparently it’s been in England for 3 weeks now.”

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Posted 2 years ago

“Still waiting on my order! The rating may change once I actually receive it”

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Posted 2 years ago

“I would not recommend unless you order maybe 3 months in advance! I actually thought I was scammed. Order was placed on Dec. 6 and I’m still waiting on delivery which was a Christmas present 12/27 ( they now say 13 days until delivery) so them shipping days they advertise are definitely not accurate! I did get someone to respond to my messages about my order but that doesn’t change anything! I would not recommend this site very poor service!”

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Posted 2 years ago

“I received order confirmation on Dec 1st. Today is 25th December and my order has not arrived. yet I received a request to review the items I purchased a week ago. The quality is impossible to review, however the service and communication are awful. I have made several attempts to contact the company with no success. I would recommend everyone to shop elsewhere.”

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Posted 2 years ago

“I am very disappointed in this experience in every way. I made the order on December 4th and never heard anything again after my original order confirmation. I reached out via PayPal email to you twice but no response. It is now almost Christmas and I have nothing to show for my gift. You have payment though.”

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Posted 2 years ago

“What good is a Snugzy if it hasn't arrived yet?”

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Posted 2 years ago

“Awful customer service. The entire process was horrible. I paid an upgraded shipping cost for tracked shipping that arrived within 8 days of order. The product never arrived and the customer service team basically blamed me. Telling me I needed to return the product for a refund. HOW CAN I RETURN A PRODUCT THAT I NEVER RECEIVED?”

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Posted 2 years ago

“Paid for faster shipping. “Receive in 8 days”. Going on 18 days now and still don’t have the order.”

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Posted 2 years ago

“I need the product first to then write ✍️ a review”

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Posted 2 years ago

“Placed order on 11/29/21. Still not have received an email that my order has shipped. This is a Christmas gift and I don’t believe it will be arriving on time. The site said it would ship within 5 days and yet it hasn’t. Never ordering from here again.”

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Posted 2 years ago

“I am still waiting to receive mine. I paid for quick delivery and its 3 days past when it should've arrived.”

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Posted 2 years ago

“Never arrived”

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Posted 2 years ago

“Very unhappy with how they cropped the face. It looks terrible. Very disappointed I wasted my money :(”

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Posted 2 years ago

HI Stacie, Really sorry that the order has arrived and you are not happy with it. If you would like to send across some images of the order to us we will look into this for you and see if the item could have been produced differently or if it was an issue with the image upload. If you send images over to hello@sngzy.com we will resolve this issue for you. Many thanks

Posted 2 years ago

“I have yet to receive it. The company said it’d be here by now and has not responded to any of my questions/concerns”

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Posted 3 years ago

HI Benjamin, Really sorry that the order has not been received yet, I can see that the order has been put on hold at customs https://track.aftership.com/trackings?tracking-numbers=7179525463&courier=dhl Really sorry for the delay, we will contact the courier for you and get this resolved ASAP so that the parcel is delivered to you. Many Thanks and apologies once again.

Posted 3 years ago

“Never got delivered”

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Posted 3 years ago

HI Alex, Really sorry to hear that the order has not arrive with you, please view tracking details below from the courier with the parcel rejected and currently being returned to us. https://track.aftership.com/trackings?tracking-numbers=3295603010&courier=dhl This is due to the recipient not living at the postal address, if you can please contact us with the correct delivery address we will look to see if we can get this redirected for you. Many Thanks

Posted 3 years ago

Thunder Buddy is rated 4.0 based on 117 reviews