Thunder Buddy Reviews

Name: Thunder Buddy
Address: 312 Arizona Ave, Santa Monica, 312 Arizona Ave, Santa Monica, CA
Rating: 3.96

4.0 Rating 117 Reviews

73 %

of reviewers recommend Thunder Buddy

4.0

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Thunder Buddy:

Snugzy: The World's Loveable Mini Me. Create your own Cuddle Buddy online today

Visit Website

Email:

hello@thunderbuddy.com

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Thunder Buddy 5 star review on 24th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After paying $54.57 I never received my snugzy. No word from them. Nothing. And I can’t get a hold of anyone to discuss it. I ordered it on May 3rd. It’s now July15th.”

Helpful Report

Posted 9 months ago

Ever sorry fo rthe inconvenience and delays, Wayne. Please feel free to reach out to hello@thunderbuddy.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right!

Posted 8 months ago

“I ordered an item and thought it would be like the one that i received as a gift. The one i received as a gift had 2 sides, both with a face picture on them, and a cheese pattern on both sides. The ones i just received had a face on one side and the other side is blue, not exactly the color of cheese. Can i get replacements that are all cheese pattern with faces on both sides?? These were $42 per piece...”

Helpful Report

Posted 10 months ago

Hi Robert! Please feel free to reach out to hello@thunderbuddy.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right!

Posted 10 months ago

“No preview to see what product will look like. No shipping updates and link sent in purchase never changes. Said it would be delivered in 14 days, but still no delivery and no communication until I received this survey. I sure hope the product is better than the customer service. Will let you know if I receive some day.”

Helpful Report

Posted 11 months ago

We sincerely apologize for the issues that you experienced, Thomas. Please feel free to reach out to hello@thunderbuddy.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right!

Posted 11 months ago

“Ordered mine on April 15th, haven’t heard anything and I’ve emailed them about 5 different times.”

Helpful Report

Posted 11 months ago

Please feel free to reach out to hello@nerdybanana.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right!

Posted 11 months ago

“It’s been over 2 weeks and I still haven’t even gotten a shipping notification”

Helpful Report

Posted 1 year ago

Hey Jeff! Thank you for your review. Please do not hesitate to contact us via email if you have any further comments, concerns or suggestions you would like to share or if this has still not been resolved. We would love to make things right!

Posted 1 year ago

“0 Stars - TOTAL SCAM - Placed an order, my credit card was charged, my account showed no order had been placed by me, and had the correct shipping address. I made numerous attempts to contact the company to find out what the problem was and never received any communication even though I got automatic messages that said that someone would contact me back. I am still waiting to be contacted. I was left with no choice but to contact my credit card to dispute the charge. Even if an honest mistake was made, absolutely 0 customer service.”

Helpful Report

Posted 1 year ago

Hey James! Thank you for your review. Please do not hesitate to contact us via email if you have any further comments, concerns or suggestions you would like to share or if this has still not been resolved. We would love to make things right!

Posted 1 year ago

“Ordered a raccoon doll as a funny Christmas gift. Item arrived and was nothing like what is pictured in the item description. Came with no ears and didn’t even look close to the advertised raccoon doll. Contacted customer service immediately and have had no reply for a week. It’s Christmas and more than likely will not hear anything until next week. So hoping they are able to resolve this and send out a correct item or refund.”

Helpful Report

Posted 1 year ago

Hey Charles! Thank you for your review. Please do not hesitate to contact us via email if you have any further comments, concerns or suggestions you would like to share or if this has still not been resolved. We would love to make things right!

Posted 1 year ago

“We ordered in early December for Christmas. Still haven’t received…”

Helpful Report

Posted 2 years ago

“Ordered my doll on the 12th and it never came. Apparently it’s been in England for 3 weeks now.”

Helpful Report

Posted 2 years ago

“Still waiting on my order! The rating may change once I actually receive it”

Helpful Report

Posted 2 years ago

“I would not recommend unless you order maybe 3 months in advance! I actually thought I was scammed. Order was placed on Dec. 6 and I’m still waiting on delivery which was a Christmas present 12/27 ( they now say 13 days until delivery) so them shipping days they advertise are definitely not accurate! I did get someone to respond to my messages about my order but that doesn’t change anything! I would not recommend this site very poor service!”

Helpful Report

Posted 2 years ago

“I received order confirmation on Dec 1st. Today is 25th December and my order has not arrived. yet I received a request to review the items I purchased a week ago. The quality is impossible to review, however the service and communication are awful. I have made several attempts to contact the company with no success. I would recommend everyone to shop elsewhere.”

Helpful Report

Posted 2 years ago

“I am very disappointed in this experience in every way. I made the order on December 4th and never heard anything again after my original order confirmation. I reached out via PayPal email to you twice but no response. It is now almost Christmas and I have nothing to show for my gift. You have payment though.”

Helpful Report

Posted 2 years ago

“What good is a Snugzy if it hasn't arrived yet?”

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Posted 2 years ago

“Awful customer service. The entire process was horrible. I paid an upgraded shipping cost for tracked shipping that arrived within 8 days of order. The product never arrived and the customer service team basically blamed me. Telling me I needed to return the product for a refund. HOW CAN I RETURN A PRODUCT THAT I NEVER RECEIVED?”

Helpful Report

Posted 2 years ago

“Paid for faster shipping. “Receive in 8 days”. Going on 18 days now and still don’t have the order.”

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Posted 2 years ago

“I need the product first to then write ✍️ a review”

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Posted 2 years ago

“Placed order on 11/29/21. Still not have received an email that my order has shipped. This is a Christmas gift and I don’t believe it will be arriving on time. The site said it would ship within 5 days and yet it hasn’t. Never ordering from here again.”

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Posted 2 years ago

“I am still waiting to receive mine. I paid for quick delivery and its 3 days past when it should've arrived.”

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Posted 2 years ago

“Never arrived”

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Posted 2 years ago

Thunder Buddy is rated 4.0 based on 117 reviews