“I have mixed feelings. I am happy with the knife and the saya I have bought but there was no ebony pin in the parcel. I have emailed The Sharp Chef but I haven’t got any answer.”
Hi Marek,
I am sorry we didn't reply to your email quickly. We did reply the next day (Saturday) as we had to catch up at the weekend from such a busy week.
We also apologise for missing the pin out. We do check that when we package saya as the pin is in the same plastic wrapper, but it must have slipped out somehow without us noticing.
We noticed you had also placed a 2nd order with us so we were able to add the missing pin to that order and ship it to you on the Monday.
I hope your 2 orders and our response now makes up for your mixed feelings at the start.
Many thanks,
The Shap Chef Team.