“Absolutely terrible service
Made two separate orders from sharp chef a few months apart at the start of the year both times was sent incorrect products
The first time I mistakingly let it slide as the mixup resulted in me receiving a knife I was intending to order later on anyway
The second time however I was sent an entirely different model and when I reached out to have a replacement sent the seller initially agreed to send the correct item but once the wrong order was returned I was just issued a refund and the subsequent attempt at communication to get the correct order sent was just ignored
It would seem they are just incapable of correctly fulfilling an order and are unwilling to communicate and correct issues after the fact”
“Ordered a pocket knife (reduced in the sale) got a further % reduction by signing up for the newsletter.
Delighted with the speed of delivery. Very pleased with the knife. My only concern is that the operating lever may make a hole in my pocket - only time will tell. I purchased the knife as it is completely legal to carry - not a lock knife and a short blade.”
“Everyone can make a mistake. Their response refects their quality.
Chris Rigg is creative person who solves problems the right way. If anything goes wrong don't hesitate to get in touch with him!”
Hello and thanks for your review.
We are a small family run business and, like many family run businesses of our size, we need to close the doors between Christmas and New Year otherwise we get little time together. We made every effort to make this clear on our website on a header on every page, and by putting a 10% discount on everything we sell as a thank you for customer's patience while we take a break. The sale and the reason was advertised on the home page on a large banner. It was also explained on our dedicate shipping page, found within the 'Information' menu.
I am very sorry if you were not aware that we would not be shipping orders placed after Dec 22nd, until January 3rd, which was the first day back after the holiday season Bank Holidays. Next time we take a pause between Christmas and New year we will ensure we improve the visibility of our holiday shipping times.
As your order was placed on December 27th it was shipped on January 3rd, and delivered on January 4th.
I am sorry if your expectations were higher and for any inconvenience caused. Our normal policy is to deliver next working day if orders are placed before 1pm on a working day. Now the holiday is over, this policy is back in full swing.
“Product arrived timely despite the strike. Owners were helpful with questions about the knife. Great collection of products, some of which have been hard to find. So happy that I was able to bag a Yoshikane SKD gyuto from them!”
“Very happy with the knife and accessories. Not so happy that the parcel was left outside my house in front of the door, in street view. I had tried to change the date, but clearly that didn’t work.”
“An excellent online retailer. Their website has the best selection of Japanese cutlery and accessories that I have seen in the UK with fantastic guides to the knife and steel types offered. It definitely worked out cheaper for me to buy within the UK and avoid the international shipping and customs charges I have incurred when importing and they had everything I wanted so I didn't have to comprise on choice. Finally the owner was very helpful in responding to a query I had. Many thanks folks!”
