“Chris replied to my question of next day delivery arrived Wednesday (well happy).
As you ordered during a Royal Mail strike we used UPS to ship you order otherwise our normal Royal mail service wouldn’t have seen your order dispatched until Monday, and no doubt stuck in a large queue following the strike days recently. We proactively did this in order to avoid any delays for our customers.
On Friday I went to the office at 6:30am in order to pack all order for the earlier UPS collection deadline, and you order was taken by UPS on Friday. UPS don’t do a Saturday delivery so when we ordered the UPS delivery we specifically selected Monday as the delivery day.
As per our policy your order was dispatched on Friday for a next working day delivery, which should have been Monday. Up to this point everything was as it should be.
I can’t see why UPS didn’t deliver the package and it too until Tuesday to reach Inverness, and also considering it was in Inverness yesterday, why it isn’t out for delivery today. This is not the usual UPS service. We have had deliveries to the USA take 2 days recently.
Our policy is upheld with our greatest efforts and it is always very disappointing for us when we hear of items shipped correctly being delivered late. I will raise this with UPS but this won’t help you now, so I will refund 10% of your order as an apology. It is a shame there is nothing else we can do once the delivery is in the hands of UPS.
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Chris gave me a 10 percent return which I did not expect and I will be sure to get a whetstone from him and his small business.
I received the kYÙSAKICHI 210mm and it's quite a sight the old knife that I once used now is in semi retirement,I sent Chris a photo of the comparison and I hope he puts it on his page.
All in all its a great company and the customer care speaks it will see me go back.
Until later.”
“Very pleased with my purchase, great knifes,great service, had the knifes delivered to me in France tracked all the way right upto signing for the package, highly recommended.
Thank you”
“Where to start, the shopping experience was second to none, the amount of information provided on not only the types of knives available but they also have a very good detail on the blacksmiths themselves. As for the knives they turned up in time very well packaged and very sharp, I had originally ordered 2 of the same knife one with a Japanese handle and one with a western style to see what felt comfortable, after picking one the return for the other was as easy as the order and I ended up exchanging for a bigger chefs knife. The blade themselves turned up exceptionally sharp and well balanced, I used them over the weekend and I must say after 20years being a chef they are the best knives I have used and will be replacing all knives with these in the future top quality product top quality customer service well recommended”
“Incredibly sharp knifes. I just got a 240mm Gyuto, and it's my new favourite knife. I use it daily in my restaurant. 100% going to be buying more from then.”
“Quick delivery and nicely packaged. After a small hiccup, the after sales service was extremely impressive. No fuss, quick responses and sorted within a couple of days (including an additional delivery). Won't hesitate to use The Sharp Chef to add to my collection. Highly recommend (after sales service is so important).”
“The Sharp Chef has been fantastic, I've purchased from them many times and never had an issue. Sometimes you can't tell if you like a knife until you actually get to hold it, and in those cases is has been no hassle at all the return the knife. Will continue to buy from them and recommend them.”
“This is my second knife from Sharp Chef both sharp well made and look beautiful.
Best prices on internet. Good choice, types of knives, steel, blacksmiths. These are quality true japanese knive. Supeefast service 21hours. Will buy again”
“Quick and easy purchase. Loads of information on site regarding knife uses and care.
Can't comment on use of the three knives that I bought at the moment as I bought them for my son.”
