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The Hairpin Leg Co. Reviews

4.9 Rating 4,042 Reviews

98 %

of reviewers recommend The Hairpin Leg Co.

Company Reviews

Product Reviews

4.9

Based on 4,042 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01666 818222

Email:

hello@thehairpinlegcompany.co.uk

Location:

Malmesbury, Wiltshire

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The Hairpin Leg Co. 5 star review on 18th April 2024

The Hairpin Leg Co. 5 star review on 18th April 2024

The Hairpin Leg Co. 5 star review on 16th April 2024

The Hairpin Leg Co. 5 star review on 16th April 2024

The Hairpin Leg Co. 5 star review on 7th April 2024

The Hairpin Leg Co. 5 star review on 3rd April 2024

The Hairpin Leg Co. 5 star review on 3rd April 2024

1040

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tom, I haven't attached the table legs we bought to the table top yet - we're awaiting its arrival. The legs look very consistent and well made, but until we fix them we won't truly know. When I do I will be happy to respond - hopefully all the legs are exactly the same height and our table will be perfectly flat! Regards Rob”

Posted 5 months ago

“Bit slow on the delivery side of things up here aberdeenshire, over a week so far and still waiting for a packet of "feet" /that would have been quicker posted. Shame but I know the product fits and works for me.”

Posted 8 months ago

Hi Martin, Sorry about this. I see you placed the order on Saturday afternoon, and we shipped Monday on a 1 - 4 day service as selected at checkout. We offer a guaranteed next-day upgrade at checkout, which covers Aberdeen for future reference. As far as I can see, they arrived on the 17th. Please let me know if this is not the case, and we can look into this further. Cheers, Adam

Posted 8 months ago

“Product . Excellent quality and very fair price. Delivery terrible. If I would have got my delivery when expected I would have given you ten stars. After saying that the second delivery from DPD was spot on. I will use your company again”

Posted 1 year ago

“I ordered a white table. Very quick delivery. The only problem is the wood is rough and appears untreated so will likely get stained. When wiping the table top the cloth catches on the wood and makes it hard to clean.”

Posted 2 years ago

“Just a quick review and i would be leaving 5 stars as the product is great. However when received there were no feet supplied with the legs. I reported this by email and in a few days received the feet in the post. I had ordered three sets of legs and only received two sets of feet so once again reported the missing parts for a second time via email. When these didnt arrive in the first place i would expect someone to look to see how many legs were ordered and supply the correct number of feet. Silly mistakes but great products at a great price.”

Posted 2 years ago

“Average service (stated 1-7 day delivery on the website for the item; actually delivered 15 days.) The item itself (a desk) was only average in quality - we had to hand sand down the edges as they were a bit rough and snagged any clothing. You can also still see where their machine that must have cut the table top has made slight bumps along the edges. The legs are great - no issues there - and the table itself is sturdy. Not bad for the price.”

Posted 2 years ago

“Not as nice as in the online photos... which was a little disappointing. No grain in the wood... look almost like mdf. Wish I had gone for the metal hooks instead!”

Posted 3 years ago

“Lovely design and nothing wrong with the hairpin legs, but the desk top that arrived has two holes in the ply which don’t expect at this price point. Have emailed twice and no response. Disappointing.”

Posted 3 years ago

“Sturdy desk with lovely copper legs. Wipeable top too. Suggestion is that the packaging is improved along the edges of the desk. Table arrived with a small dent on the bottom of one of the long side edges which is noticeable and could have been avoided. Perhaps extend the polystyrene over the full length of the table and not just the corners?”

Posted 3 years ago

“Thanks. Product excellent. Unfortunately not quite what we wanted which was our fault and felt a little expensive”

Posted 3 years ago

“Super easy to put together and looks great! 😎😍 The small sized desk is perfect for a home-office desk. If you like a lot of clear space, though, go for a Large option. Comes well packaged. Though I was disappointed to find that there were two scratches in the table-top as I took it out of the box 😕 - hence the dropped rating. Would have been 5⭐️ if no scratches.”

Posted 3 years ago

“The long legs were excellent in every respect. The very short hairpin legs were lovely to look at, but were very difficult to screw on; this was because of the location of 2 of the holes in relation to the legs - it was impossible to position any kind of screwdriver, even a short handled manual screwdriver, in such a way as to turn the screwdriver in order to drive the screw in.”

Posted 3 years ago

“Great product, well made, came with all we need, really pleased! Quick delivery and very happy overall, would buy from again. Thanks so much!”

Posted 3 years ago

“The legs were nicely welded and solid, though they came without feet and attachments and with some damage to the clear coat. Customer service were quick to send out the feet and fixings and remedy the problem with the damage. Table is a little wobbly with the legs, but it might need a thicker top to sort this.”

Posted 3 years ago

“Legs are great. Needed 1 additional leg but had to buy 4.”

Posted 3 years ago

“I was so happy to receive my order. Well packaged, including little feet attachments and all the screws required to get going, and a quality product. The reason for not giving full stars is because I was left feeling sad by the very fact the legs had not been cleaned (uncoated steel) and we’re covered in a black film that got on the cream carpet when unpacked and all over my hands. I had to wash them before I could continue. This isn’t something I would expect from a company like this, especially when they cost quite a bit more than the alternative I had considered, and when I called to discuss it I was told to leave a review! I would welcome some feedback from you Hairpin Leg Co as I was advised this isn’t how you would normally send out a product. I only ordered uncoated as the other silver colour wasn’t in stock and, again, I was advised you have been very busy. Too busy to quality check your orders?”

Posted 3 years ago

Hello, I am really sorry to see this. I would just like to start off by saying that our raw steel/unfinished legs are not suitable to put onto a clean carpet. I would suggest that if this is where you are intending to use them we get them replaced for something more suitable right away. We do have a few points of description and FAQ on the website that says raw steel will rust, even indoors and is only intended for use by people who wanted a rusted industrial look or are intending to finish them themselves. Our raw steel legs are shipped with a thin layer of oil (the legs are cleaned prior to applying the mineral oil but it can draw out dirt from the steel). Without the oil, the legs would turn up to you in the box with rust on and that is not what anyone wants. Please do send get in contact with us about switching these out with a more suitable style for you ASAP.

Posted 3 years ago

“The desk top arrived and a day later the legs arrived !! Odd shipping ! The wood on the sides of the desk is untreated and rough , a bit disappointed the finish. Is should been smooth and treated I would imagine. The hairpin legs are good however.”

Posted 3 years ago

“When I unpacked the legs (which are great, well-priced, and arrived on time) I was disappointed to find one of them had some fairly large scratches/chips to the powder coat at the base of the leg. This was right back to the bare metal. It's a shame that this was not picked up when the legs were individually packed and boxed as it it clear that it could not have happened in transit. So, I contacted customer services and was hoping for the response to be: really sorry to hear that, I'll send a replacement leg straight away and also give you a returns label for the damaged item. Instead the response was more or less - sorry, but if you can live with the damage then we'll offer you 10% as goodwill gesture, or you can return all of the legs. After querying why I couldn't just send one leg back (I couldn't), the offer went up to 20%, which I accepted as I can probably touch up the scratches so they are not obvious, and my daughter is really excited about her promised desk! In summary I got an acceptable outcome (just) but feel the customer service was not as hot as it really should be. Yes, I have the hassle of painting the chips, but no I didn't have the hassle of returning all four legs and delaying the build of the desk. Also, we mustn't forget that my story to people when they ask me about the lovely desk and 'those legs', will probably always include the fact that I got them from Hairpin, and they are only 'ok' as a company.”

Posted 3 years ago

Hello, I am sorry to hear about this issue. I have gone back through your emails with us and agree that the wording was not very clear on the original email. When damages do happen, we always offer a partial refund or a replacement. The reply you got did make it sound like you had to send us back the legs under the normal returns procedure to get a replacement but this is not the case with damages. If you wanted a replacement we would have got that out to you right away. I see we have refunded the 20% to you now, but if you did want a free replacement we can sort that out. Do let us know.

Posted 3 years ago

“The product (desk and legs in my case) are really great, solid, strong and very smart. However, it took 4 weeks to arrive and we had to chase all of the updates. There were no comms from the company. We were about to cancel, but then the desk finally arrived.”

Posted 3 years ago

“Legs themselves are sturdy and good quality but on the 3 spoke version the fixing holes are so close to the 3rd spoke its almost impossible to get a screwdriver and hand in position to screw the fixing screws in successfully. Also, the packaging of the screws was very poor as it had spilt inside the outer box and the screws were all loose inside the box. Fortunately none had come out of the box and got lost. No fitting instructions supplied although fairly intuitive apart from advice on how to get to the fixing holes on the 3 spoke version or how far from the edge of the workpiece its advisable to fit the legs. Overall good but some areas to improve on.”

Posted 3 years ago

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The Hairpin Leg Co. is rated 4.9 based on 4,042 reviews