The Hairpin Leg Co. Reviews

Name: The Hairpin Leg Co.
Rating: 4.92

4.9 Rating 4,048 Reviews

98 %

of reviewers recommend The Hairpin Leg Co.

4.9

Based on 4,048 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01666 818222

Email:

hello@thehairpinlegcompany.co.uk

Location:

Malmesbury, Wiltshire

Write Your review

Tell us how The Hairpin Leg Co. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hairpin Leg Co. 5 star review on 1st May 2024

1045

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Inconsistent quality on the J hooks. A few of them were perfect but others had visual damage, plus a few of the (white) screw caps were poorly finished so stood out against the white hooks. For the cost per hook this was a bit disappointing.”

Helpful Report

Posted 3 years ago

“A bit underwhelmed by the inconsistent quality. I ordered 4 of the coated J hooks together with a set of hairpin legs. The legs look good although the heat from the weld has left the mounting plate bent on the corners, but shouldn't be too difficult to fix. The J hooks are finished in white but one arrived with a damaged finish, and the decorative eyes are miscoloured on several of the hooks.”

Helpful Report

Posted 3 years ago

“I love my new desk in principle, it's smart and a great size but I am so sad that the surface scratches with the tiniest of friction, I have little black scratches just from putting a coffee mug down and where I pushed my laptop back - all on day one of home working. Gutting.”

Helpful Report

Posted 3 years ago

Hi Hannah, I am really sorry to hear this. We use genuine Formica surfaces which are designed specifically for worktop use. The grey will show light grey scratches if they were deep enough (but they would need to be quite severe). It would be interesting to see some photos if you can and I can see if there is anything we can suggest.

Posted 3 years ago

“Legs were great The only problem was the paint was chipped on three of the 4 legs”

Helpful Report

Posted 3 years ago

“Excellent service, fast delivery. Fabulous quality. Elegant legs!!!😀”

The Hairpin Leg Co. 3 star review on 19th June 2020

Helpful Report

Posted 3 years ago

“I ordered the 16” x 1/2” clear coated legs. They arrived well packaged and individually wrapped inside. However 2 of the legs have multiple chips and scratches on them. They must have been there before they were shipped as I don’t see how it could have happened during shipping given how they were packaged. I hope they don’t begin to rust in the spots that are exposed as they are clearly visible.”

Helpful Report

Posted 3 years ago

“Unfortunately one of the brackets was slightly damaged on arrival with chips in the white finish. Decided not to send back but will have to paint over. Otherwise happy with the product.”

The Hairpin Leg Co. 3 star review on 21st May 2020

Helpful Report

Posted 3 years ago

Hi Jo, Thanks very much for your recent purchase and I'm very sorry to see the damaged shelf brackets. That's certainly not good enough from us and I'll get a replacement set out right away. Thanks for the feedback and giving us a chance to fix the problem, it's always much appreciated even if it's things we need to improve on. Brackets will be with you tomorrow, best of luck with the project and anything we can do to help don't hesitate to ask.

Posted 3 years ago

“The product is good, though a bit overpriced on the desk/table top I think. They sent out an extra set of legs to me by mistake and the experience of sending them back the £70 with of stuff I could have just sold on eBay was painful. Overall I like the desk but feel a bit bummed about the customer service.”

Helpful Report

Posted 3 years ago

“A generally good and sturdy product spoiled by poor communication around delivery and slight damage. Completely confusing when product would arrive from the website. No communication when it was actually going to arrive, just a generic delivery message from the courier. Very minor damage to desk top but not worth returning.”

Helpful Report

Posted 3 years ago

“Great product but in flexible on leg numbers required. I only needed three and the minimum order was four? Very happy with the quality and delivery time. Photo attached”

The Hairpin Leg Co. 3 star review on 1st May 2020

Helpful Report

Posted 4 years ago

“Great size . shape but coating on legs quite poor”

Helpful Report

Posted 4 years ago

“The legs arrived and were exactly what we were looking for. But, unfortunately each legs had defects on them which disappointed us. The paint covering was chipped/flaked on each of the legs on the bottom which some were very visible. We had to use a black marker pen to fill in the chips for it to be acceptable.”

The Hairpin Leg Co. 3 star review on 15th March 2020

Helpful Report

Posted 4 years ago

Hello, I am very sorry about this. It is not how we expect for them to arrive and you should not have to touch them up. We will always replace the legs if they get damaged in transit like this. Do contact us to get this resolved.

Posted 4 years ago

“The legs were well made with acceptable welding but the finishing let them down. There were dark marks along each face of the metal and they had to be polished (a lot) at home. Little expensive for the quality too. I've bought nearly identical box legs before that were about the same quality but they were much cheaper.”

Helpful Report

Posted 4 years ago

Hi Bob, This is really not good and not how the legs should turn up. By the sounds of it, these ones may have missed the polishing/cleaning step in production. I could not see any emails from you, but if you wanted to message in we can certainly replace them.

Posted 4 years ago

“Easy to order and prompt delivery. Lovely sturdy legs but disappointed that welding splatter not cleaned off said legs before coating.”

Helpful Report

Posted 4 years ago

HI Rebecca, Thanks for your review. It would be great to speak to you about this. If you can send us some photos over we can get these replaced at that is not how they should be. Please do get in contact via live chat, email or phone. Cheers, Adam

Posted 4 years ago

“the delivery delay was not corresponding to annoncement. no follow up from start and post time”

Helpful Report

Posted 4 years ago

“In the main fairly good ,absoulute nightmare to actually buy items from you ( using trade account) which a week on still haven't been verified !! And unable to sell me legs in pairs ,can't place orders over the phone ,but apart from that ,the product is good .”

Helpful Report

Posted 4 years ago

Hello, I am just looking for communication from you in regards to your trade account and I cannot see anything. We sent you some questions after you signed up and just need answers back to those - the approval process is usually done within a few hours after we have these answers back. Please jump on the trade site live chat and we can help you out right away. In terms of phone orders, we do not do this I am afraid. Online ordering streamlines the process, ensure you get the items next day if you order before 2pm and is the best way to keep any ordering errors to a minimum. We do only sell our table legs in full sets. All legs are made, coated and packed in sets and we just don't have the capacity to complicate things any further by breaking sets down. Any other questions, the best way to contact us is live chat or email... but you can also call through if you would like and ask to speak to Adam. Cheers, Adam

Posted 4 years ago

“I loved the selection of colours, but I found it very difficult to get the screws to tighten under the legs, stubby fingers.”

Helpful Report

Posted 4 years ago

“Hello, The work is good. But, one of the Hairpin isn't good, it's unfortunattely bad. You can see in the attached picture. Please, let me know why I have this probleme. Thanks for your feedback.”

Helpful Report

Posted 4 years ago

Hello, I am very sorry about this. Its certainly now how they should arrive with you! This looks like it could be a coating defect or damaged in transit. Please do contact us direct to hello@thehairpinlegcompany.co.uk and we can get a replacement sent over to you right away. Kind Regards, Adam

Posted 4 years ago

“Good product, no reply yet to any correspondence”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear you have not heard back - this is quite strange. You can contact us at hello@thehairpinlegcompany.co.uk. All emails are responded to within a working day (usually within a few hours). If you have emailed us here but not got a reply then something may have gone wrong. You can also jump on the live chat on our website, or call us on 01666 818222.

Posted 4 years ago

“They're nice but there are some chips in the paint which is a pity.”

Helpful Report

Posted 4 years ago

Hey there, If you would like to get in touch with us then we can replace any chipped items. This is certainly not how they should be arriving with you but sometimes the couriers are a little rougher than they should be! Do send us an email over to hello@thehairpinlegcompany.co.uk and we will get this resolved.

Posted 4 years ago

The Hairpin Leg Co. is rated 4.9 based on 4,048 reviews