Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,034 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

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“Excellent colour match and easy to apply with the pen applicator”

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Posted 1 year ago

Your review is deeply valued, David! Thak you!

Posted 1 year ago

“Not particularly impressed with the colour match. Not a problem with the system and the delivery was reasonably quick. Expected better”

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Posted 1 year ago

Thank you for sharing your thoughts with us, Colin. While we’re glad to hear the delivery was prompt, we’re sorry that the colour match didn’t meet your expectations. It’s always disappointing when a product doesn’t live up to what you had in mind. Id you could contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with your order number and a short description of the issue. We truly want to ensure you have the best experience possible—after all, the right colour can make all the difference in a touch-up paint project!

Posted 1 year ago

“Good product, good service”

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Posted 1 year ago

Thank you for your generous support, Neil!

Posted 1 year ago

“Very good match and great little pack of touch up goodies. Just a tad expensive really but it’s top notch I suppose”

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Posted 1 year ago

Hello Gordon, thank you for sharing your experience with us. We appreciate your feedback. While we recognise that we may not be the most inexpensive option in the market, we take pride in the quality of the products we offer.

Posted 1 year ago

“Staff very helpful. Product delivered promptly, however the touch up pen was very poor. After following all the instructions, small amount of paint ran down the outside of the nib and didn’t reach the tip. As a result had to get a small brush and paint it on. Don’t know about the quality of the paint as it took about ten coats to cover the black underneath. Result was a rough, poor job. Very disappointed !”

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Posted 1 year ago

Hello John! Thank you for your kind words about our staff and for noting the prompt delivery! However, it’s disheartening to hear about your experience with the pen. It sounds like you’ve put in a lot of effort, and we completely understand your disappointment with the results. The last thing we want is for you to feel let down after a purchase. If you could share your order details with us, we’d be happy to explore options. Alternatively, you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to check with our paint experts and provide you assistance with the pen.

Posted 1 year ago

“Very good service, Happy with product. Thanks. Delyth.”

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Posted 1 year ago

Hi there, Delyth! Thank you for your trust in us!

Posted 1 year ago

“Colour match was most important and that was met Price was good instructions clear and delivery quick Very pleased with results”

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Posted 1 year ago

We’re thrilled by your lovely review—thank you, Martin!

Posted 1 year ago

“Not used it yet but looks to be a good match”

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Posted 1 year ago

Thank you for giving us a perfect rating while you have not used it yet. Should you need help, just let us know we're here to help! 🌈

Posted 1 year ago

“An excellent product and first class delivery.”

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Posted 1 year ago

Awesome, John! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Very pleased ! Great website, fast delivery and a really good product.”

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Posted 1 year ago

Thank you for your thoughtful review, Ricky!

Posted 1 year ago

“Great match for my m4 in sanmariuo blue delivery was quick aswell”

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Posted 1 year ago

Thank you for your delightful feedback, Hus!

Posted 1 year ago

“I brought the touch pen because review were good l followed the instructions but I found the nip of pen very had to get the paint to it and because the nip was very hard I had problems applying the paint to body work”

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Posted 1 year ago

Hello Jeffrey! Thank you for sharing your TUPF experience. We’re sorry to hear that you had difficulty with the application. We'd like to provide you the assistance that you need. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can assist you.

Posted 1 year ago

“The color matched perfectly, and it did not take long to be sent from the UK to the USA.”

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Posted 1 year ago

Thank you for your lovely words about our service, Ernest!

Posted 1 year ago

“Excellent product highly recommended”

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Posted 1 year ago

Your support means everything—thank you, Ian!

Posted 1 year ago

“Would definitely buy again”

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Posted 1 year ago

Glad to hear that you're loving the paint and considering of buying again. We look forward to assisting you in the future! 💙

Posted 1 year ago

“Thank you I did not order the paint for a second time but a free order is always welcome.ordered once delivered twice thank you again”

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Posted 1 year ago

Your kind review is deeply appreciated—thank you, Philip!

Posted 1 year ago

“Excellent service paint is a perfect match”

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Posted 1 year ago

Thank you for trusting us with your needs, Robin!

Posted 1 year ago

“The paint was a prefect match and delivery was as promised , would recommend to anyone .”

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Posted 1 year ago

Thank you for taking the time to share your experience with us!

Posted 1 year ago

“Got my order wrong , messaged them no reply”

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Posted 1 year ago

We are sorry if you have not received any response, Jonathan. We have sent an email requesting additional information to help us investigate and resolve this for you. Please rest assured that at Touch Up Paint Factory, we stand by our 100% colour match guarantee and are committed to making things right. Alternatively, you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Thank you for your patience, and we look forward to sorting this out!

Posted 1 year ago

“After noticing a rather nasty scratch on my car. My OCD kicked in and I had to find a way to fix this without going through trouble of a professional detailer. A quick google search and check of real customer reviews. I placed my order colour matched using my vehicle registration. Simple as and delighted with my purchase. The weathers been poor so yet to complete the repair but confident following the simple instructions provided in my package to prepare the panel needing repair”

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Posted 1 year ago

It’s understandable that a nasty scratch would spark your inner perfectionist—nothing like a bit of OCD to motivate a DIY fix! It’s great to hear that you found the colour matching process so straightforward using your vehicle registration. Best of luck with the repair, and here’s to a scratch-free future! If you have any questions along the way, we’re here to help, Mark! 🤩

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,034 reviews