Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,035 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,035 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Wrong colour csme”

Helpful Report

Posted 1 year ago

Hello Toddy! We’re truly sorry to hear that you received the wrong colour. To help us make this right, could you please contact us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495? At Touch Up Paint Factory, we take our 100% colour match guarantee seriously and want to ensure you’re completely satisfied. Thank you for your understanding, and we look forward to resolving this for you!

Posted 1 year ago

“Haven’t used it yet as waiting for someone to tell me two things. The nib is too big for small chips so can any excess be easily removed. Second, what way up to store pen?”

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Posted 1 year ago

Hello Carl, thank you for sharing your concerns. It’s great to hear that you’re preparing to use the pen. For your first question, excess nib material can usually be trimmed away with care, but it’s best to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 for tips and personalised paint application from our paint experts to achieve a better finish. As for storage, keeping the pen upright is generally recommended to maintain the ink flow and nib condition. However, if you’re concerned about it leaking, a horizontal position can also work nicely. We hope this helps, and we’re here for any further questions—let’s make sure you’re all set for your touch-up project. We hope we could make your experience better.

Posted 1 year ago

“This is the 2nd time I've ordered paint, both times the colour has been perfect.”

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Posted 1 year ago

Your kind words are greatly appreciated, Steven! Glad that the paint worked for you.

Posted 1 year ago

“Easy to use great colour match good price to does exactly as advertised”

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Posted 1 year ago

Thank you for your lovely review; it means a lot to us, Peter! 🚗✨

Posted 1 year ago

“Great match and fast delivery”

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Posted 1 year ago

Hi there, Jonathan! We're so grateful for your positive feedback with the paint match and delivery.

Posted 1 year ago

“Excellent service, excellent product. Highly recommended”

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Posted 1 year ago

Hi Dave! Your review made our day—thank you!

Posted 1 year ago

“Touch up paint worked, however i ordered brushes with it and the did not arrive. Quite poor service.”

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Posted 1 year ago

Oh dear, Ian! We’re really sorry to hear that you didn’t receive the brushes with your order. We’d like to investigate this and make things right for you. Could you please contact us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495? If you could include your order number and a brief description of the issue, we’ll ensure a speedy resolution. Thank you for your understanding, and we look forward to sorting this out!

Posted 1 year ago

“The paint was spot on with the colour and was very easily to apply”

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Posted 1 year ago

Thank you for taking the time to share your thoughts and experience, Barry!

Posted 1 year ago

“Haven't tested the colour match yet tbh as this was a whole new bumper. Seemed close enough when sprayed on the old one but will find out once the new bumper goes on.. but colour looks great and smooth.”

Touch Up Paint Factory 5 star review on 20th September 2024

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Posted 1 year ago

Thank you ever so much for your kind words, Andy!

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thanks for your wonderful review! ⭐⭐⭐⭐⭐ 🙌🙌

Posted 1 year ago

“Fast service across the pond but unfortunately the color match was very poor.”

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Posted 1 year ago

Oh dear, Gary! This is certainly not the quality and service we strive to deliver at Touch Up Paint Factory. We take our 100% colour match guarantee very seriously. Thank you for bringing this to our attention. Could you please reach out to us at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495? We’d love to resolve this for you promptly. Looking forward to making things right!

Posted 1 year ago

“excellent product. Difficult to find the proper paint code but no problem with TUPF. Fast delivery,Thankyou.”

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Posted 1 year ago

Your words have truly made our day—thank you! 🎨

Posted 1 year ago

“Even though my car is 19 years old the paint colour matched perfectly and very pleased with the speedy delivery.”

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Posted 1 year ago

It’s fantastic to hear you enjoyed your experience with the paint match! Happy touch-up painting! 🚗✨

Posted 1 year ago

“Pens are good, I would like to see one with a needle tip for the more smaller chips”

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Posted 1 year ago

Hello Brian! Thank you for sharing your experience with the pens. Your satisfaction is our top priority. About your feedback. we shall forward it to our team for future product development. Thank you.

Posted 1 year ago

“Very good value for money”

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Posted 1 year ago

Steven! 🤩 Thank you for sharing your feedback and for seeing the value of our product! 💗

Posted 1 year ago

“Fast delivery colour match was perfect easy to use will definitely buy again”

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Posted 1 year ago

We appreciate your lovely remarks, Neil! Looking forward to serving you again in the future! 💯💖

Posted 1 year ago

“Touch up pen came quite quickly. Colour match was spot on.”

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Posted 1 year ago

Hello Tony, thank you so much for sharing your experience with us. Glad that you have a positive experience so far. If there's any way that we can help improve your experience, just let us know.

Posted 1 year ago

“Excellent Service and very easy to get the Paint for your Car, good choice of Touch Up Paint applications and, in my case, 'A near as dammit match' Will recommend to all.”

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Posted 1 year ago

Hello Christopher! We’re chuffed to hear you were satisfied with everything! Your support means everything to us! 🚗✨

Posted 1 year ago

“Prompt despatch. Paint easy to use and matches very well”

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Posted 1 year ago

Thank you for taking the time to share your thoughts and experience, Paul!

Posted 1 year ago

“Quick delivery, very pleased with product”

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Posted 1 year ago

Your review is greatly appreciated, Helen. Thank you! ⭐⭐⭐⭐⭐

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,035 reviews