Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,003 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matchen Perfectly. Quick delivery.”

Helpful Report

Posted 1 year ago

We greatly appreciate your perfect 5-star rating, James! 🚚⚡💙

Posted 1 year ago

“Very poor quality pen and terrible colour match even after providing my registration. Car is factor colour and very disappointed in this product. My honest opinion.. save your money and time ordering these pens”

Helpful Report

Posted 1 year ago

We’re really sorry to hear about your experience with the pen and the colour match. It’s disappointing when expectations aren’t met. Your feedback is important to us, and we genuinely appreciate your honesty. We’d love the opportunity to make this right for you. If you could share more details about your order, we can look into a solution. Thank you for your patience, and we hope to regain your trust.

Posted 1 year ago

“Arrived very fast. Only thing is colour match is way out fiat red was more maroon but Bob in customer services was more than helpful and sorted it out”

Helpful Report

Posted 1 year ago

Hello George! Thank you for your feedback! We’re glad to hear your order arrived quickly, but we’re sorry to learn that the colour match wasn’t what you expected. Could you please provide us with a bit more information about your order? We’d love to help find a solution to get you the right colour match. Your satisfaction is important to us! Looking forward to hearing from you.

Posted 1 year ago

“Great service, colour excellent match.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful recognition, Brian! 🎨

Posted 1 year ago

“Order arrived very quickly. The product was brilliant,the pen covered all my stone chips on the car, very happy with the results. Would definitely recommend 👍”

Helpful Report

Posted 1 year ago

We appreciate your wonderful review, Lindsay! Thank you!🎨💙

Posted 1 year ago

“I have a red Mercedes. Got a chip on the passenger door. I was sceptical of the colour match claims but wow the colour, hue and contrast are almost perfect. Wow”

Helpful Report

Posted 1 year ago

We’re thankful for your trust and kind words, Alan! 💓

Posted 1 year ago

“I would highly recommend this product and it is so easy to use.”

Helpful Report

Posted 1 year ago

Hello Jason! Thank you for your trust and support! Happy driving! 🚗✨

Posted 1 year ago

“Paint ordered by phone. Very helpful and knowledgeable staff. Quick and efficient delivery.”

Helpful Report

Posted 1 year ago

Thanks for choosing Touch Up Paint Factory, Dave! 🌈

Posted 1 year ago

“Excellent service excellent colour match”

Helpful Report

Posted 1 year ago

Your positive feedback is greatly appreciated, Thank you, David!

Posted 1 year ago

“Very quick delivery and communication, great choice of product , very happy with my choice and very easy to get the correct paint match”

Helpful Report

Posted 1 year ago

Thanks for brightening our day with your review, Mark! 🔥🎨

Posted 1 year ago

“Speedy delivery, right colour great service”

Helpful Report

Posted 1 year ago

We’re honored by your kind review. Happy driving! 🚗✨

Posted 1 year ago

“Excellent products with good colour match and repair instruction. Would highly recommend Touch Up Paint Factory products & repair advice.”

Helpful Report

Posted 1 year ago

Thanks for choosing us and sharing your experience, Nina! 💖

Posted 1 year ago

“Excellent product excellent customer service”

Helpful Report

Posted 1 year ago

Hello George! We’re really sorry to hear that you haven't received your order yet. We’d like to help resolve this for you as quickly as possible. Could you please provide us with your order details? We’ll investigate and keep you updated on the situation. Thank you for your patience, and we look forward to sorting this out for you!

Posted 1 year ago

“It's pleasure to write a positive review, the touch up pen was easy to use and the colour was spot on.”

Helpful Report

Posted 1 year ago

Your review is a true gift—thank you, David!

Posted 1 year ago

“Don't know about their factory but the paint seems ok, good colour match initially. Too early to tell how it weathers.”

Helpful Report

Posted 1 year ago

We’re grateful for your support—thank you, Chris! 🚗✨

Posted 1 year ago

“Nib keeps blocking up and color no where near the color of the vehicle Feel like I’ve completely wasted my money FairPlay to the company they did send me out another pen and can’t complain on the customer service but the colour is still darker than it should be so still couldn’t use it as it stood out like a sore thumb”

Helpful Report

Posted 1 year ago

Hello there, Lee. We’re really sorry to hear about the issues you’ve encountered with the nib and the colour mismatch. That sounds incredibly frustrating, and we certainly don’t want you to feel like your money has gone down the drain! If you could share a bit more detail about the specific problems, we’d love the chance to make things right. Whether it’s troubleshooting the nib or finding a more accurate colour match, we’re here to help. After all, every vehicle deserves to shine! Looking forward to your response.

Posted 1 year ago

“Fast delivery and very easy to use would recommend then completely”

Helpful Report

Posted 1 year ago

We couldn’t be happier to hear this—thank you! 🚚⚡💙

Posted 1 year ago

“Promt reliable service. Excellent product.”

Helpful Report

Posted 1 year ago

Your 5-star review made our day!

Posted 1 year ago

“The gloss was perfect. The Matt doesn’t come out of the pen so can’t use it.”

Helpful Report

Posted 1 year ago

Hello Mark, we are sorry if you encountered issues while using the pen. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with a short description of the issue. We'd love to understand what went wrong and how we can help you with this issue. Thank you.

Posted 1 year ago

“Fabulous colour match and so,so easy to apply.Covered a couple of chips on the drivers door edge with a couple of coats and cannot see the repairs. Extrenely pleased”

Helpful Report

Posted 1 year ago

We’re thrilled you loved your experience—thank you Andrew! Happy driving! 🚙✨

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,003 reviews