Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,049 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,049 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Order arrived quickly. Paint match and quality excellent. The application sticks like tiny cotton buds supplied are not much use. I used a small artist brush. It would be handy if there was a small brush attached to inside the pot lid.”

Helpful Report

Posted 2 years ago

Hello David! We're pleased to hear that your order arrived promptly and that you were satisfied with the excellent paint match and quality. Your feedback regarding the application brushes is valuable to us as we strive to improve our product. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We're here to assist you! 💙

Posted 2 years ago

“This paint pen is a one off application after first use couldn’t get paint to bib again”

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Posted 2 years ago

Hello Roger! 👋 We're sorry about the issue with our paint pen. Our pens are designed for multiple uses if there's still paint inside. To reuse it, try storing it upside down. Please email us at info@touchuppaintfactory.co.uk with your details so we can assist further.

Posted 2 years ago

“excellent product I would highly recomend paint match was spot on”

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Posted 2 years ago

Hello David! Thank you for your excellent feedback! f you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation! 💓

Posted 2 years ago

“Excellent colour match and easy to use.”

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Posted 2 years ago

Hello John! Thank you for your positive feedback with our product! 🌈🎨

Posted 2 years ago

“Speedy dispatch - arrived next day. Pen does what it says on tin, well pleased. Thanks.”

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Posted 2 years ago

Hello Andrew! We're pleased to hear that you promptly received your order 🚚 and that you were pleased with the outcome. Thank you for sharing your experience with us! 💙 Your feedback is much appreciated.

Posted 2 years ago

“Great service great paint easy to use”

Helpful Report

Posted 2 years ago

Hello John! We're glad to hear that you found our service satisfactory and, more importantly, that you found the paint easy to use. Thank you for your positive feedback and for your ⭐⭐⭐⭐⭐ review! 💙 Your satisfaction means a lot to us.

Posted 2 years ago

“I was pleased with this product. It was a perfect match for my car.”

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Posted 2 years ago

Hello Robin! 👋 Thank you for sharing your positive feedback! We're delighted to hear that our product was a perfect match for your car. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support! 🎨🌈

Posted 2 years ago

“used on my ford puma so easy to use does a fantastic job didn't even see the chips afterwards well impressed”

Helpful Report

Posted 2 years ago

Hello Kevin! We're delighted to hear that our product worked so well for your Ford Puma. It's great to know that you found it easy to use and that it did a fantastic job covering the chips. We're committed to maintaining and exceeding your expectations in the future. If you have any more feedback or need assistance, feel free to reach out. Thank you for sharing your experience with us! 💙

Posted 2 years ago

“these guys and gals really know everything about paint for cars and bikes,there is nothing these people dont know about mixing and precise colour matching.ive used thier service a number of times and found great accuracy in all the paint ive ordered.fantastic customer service help and professional advice always available.i am convinced there is nobody better than this company for automotive paints.”

Helpful Report

Posted 2 years ago

WOW! 🤩 We're thrilled to hear about your multiple positive experiences, William! Thank you so much for your glowing ⭐⭐⭐⭐⭐ review of our products and services. Your confidence in us means a lot, and we truly appreciate your continued support. If you ever need anything else, please don't hesitate to reach out. We're here for you and look forward to serving you again in the future! 💖🚗✨

Posted 2 years ago

“Excellent shipping. Good, except not a colour match, unfortunately”

Helpful Report

Posted 2 years ago

Hello John! 🚚 We're delighted to hear that our shipping was excellent. We're sorry the colour match wasn't perfect this time. Please email us at info@touchuppaintfactory.co.uk so we can assist you further. We're committed to ensuring your satisfaction and improving your experience with our products and services. Thank you for your feedback!

Posted 2 years ago

“I ordered Paint, clear coat, primer, sand paper package, and Dolphin glaze filler arrived very quickly, well wrapped and a perfect colour match.”

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Posted 2 years ago

Awesome, Willem! Thank you for sharing your ⭐⭐⭐⭐⭐ experience with our delivery and colour match. We hope to serve you again in the fufure! 💖 ✨

Posted 2 years ago

“Haven't used the paint yet, but the delivery was very quick.”

Helpful Report

Posted 2 years ago

Hello Toni! 👋 Thank you for letting us know that your paint arrived promptly. We hope you have a great experience using it. Remember, if you have any questions or encounter any issues, we're here to help! 🌈

Posted 2 years ago

“The touchup pen came very quickly And the colour match was excellent and very easy to use would definitely buy again”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback, Steven! We look forward to serving you again in the future! 🎨 💖

Posted 2 years ago

“The paint pen nib is too large makes accurate application impossible. On top of that colour doesn't match so looks far worse. Followed all instructions to the letter. Raised a complaint for guidance, no response. Car is an M4 in individual paint colour.”

Helpful Report

Posted 2 years ago

Hello Matt! We're really sorry to hear about your experience. This shouldn't have happened, and we apologise for any inconvenience caused. We've sent you an email requesting more information so that we can address this issue promptly. Please check your inbox and we'll do our best to make things right for you.

Posted 2 years ago

“Order came in good time”

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Posted 2 years ago

Hello Phil, thank you for sharing your experience with Touch Up Paint Factory. We appreciate your feedback. While we're pleased to hear that you had a positive experience with the delivery, we're sorry that our paint didn't meet your expectations. We hope you'll allow us the opportunity to address your concern and make things right for you.

Posted 2 years ago

“Great product. Great match fast delivery”

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Posted 2 years ago

Hello Louise, we appreciate you taking the time to share your experience with TUPF's product and delivery, and for awarding us with a 5-star rating!

Posted 2 years ago

“Quick delivery, very good instructions with paint , good colour match”

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Posted 2 years ago

Hello Paul, thank you for sharing your experience with TUPF and for your perfect 5⭐.

Posted 2 years ago

“Exact match on my 2014 Audi TT.”

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Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“Very pleased to get the exact paint I needed, on a limited edition car, thought it may not be available. Easy to order and a quick delivery.”

Helpful Report

Posted 2 years ago

Hello there, G Wood! Glad to hear that we could provide you with the exact paint you needed. Thank you for sharing your positive experience with us! If you ever need anything else, don't hesitate to reach out.

Posted 2 years ago

“Waiting for good weather conditions before I can apply the goods, otherwise delivery etc was good.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We're glad to hear that you were satisfied with the delivery process. If there's anything specific we can assist you with regarding the application process or if you have any questions about our products, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to help make your experience as positive as possible. We hope to have the opportunity to address any concerns you may have and earn that extra ⭐ from you. Thank you for choosing us!

Posted 2 years ago

Touch Up Paint Factory is rated 4.5 based on 6,049 reviews