Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,037 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,037 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Paint arrived within a few days, well packaged etc. The product is absolutely as requested so I'm very happy!”

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Posted 2 years ago

Hello Martin, we are glad that you are one happy customer with your purchase. Your satisfaction is our priority, and we're delighted that we have met your expectations with our product! Thank you for leaving us a ⭐⭐⭐⭐⭐ rating!

Posted 2 years ago

“Excellent quality product and great value for money. Bought the 10ml pen. Does exactly as described. Touched up the door edge of my Lexus NX300H would not know it had been scratched. Probably saved me a few hundred pounds. 👍”

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Posted 2 years ago

Hello David! Saving you potentially hundreds of pounds is fantastic news! We're delighted to have been able to assist you resolve your scratch concern!

Posted 2 years ago

“Very pleased with the service and results.”

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Posted 2 years ago

Hello Stephen! We're glad to know that you are happy with the service received the outcome of your touch up project. Thank you for taking the time to leave your review!

Posted 2 years ago

“Great site , easy to use , fast delivery the paints a perfect match , unfortunately the nib on the pen applicator is unpredictable .”

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Posted 2 years ago

Hello Robert! Thank you for your positive feedback! However, we apologise for any inconvenience caused by the unpredictability of the nib on the pen applicator. Your feedback is valuable to us, and we'll definitely look into ways to improve the reliability of our applicators. If you have any further concerns or need assistance, please don't hesitate to reach out to us. We appreciate your support and hope to continue serving you well in the future!

Posted 2 years ago

“It’s so easy to use. No fuss and great coverage all in one pot. It’s perfect and a pleasure to use.”

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Posted 2 years ago

Good to know that you found our product easy to use and hassle-free, with great coverage. Your satisfaction is our priority, and we're delighted that you had a perfect and pleasurable experience using it. Thank you for your fantastic review, Judith! 💙

Posted 2 years ago

“Purchased the touch up paint for my 2002 bmw Perfect match to original colour. Excellent thank you ( Topasblau. )”

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Posted 2 years ago

Hello Kevin! We appreciate your review regarding the paint match, and we're happy to have earned a ⭐⭐⭐⭐⭐ rating for it. Thank you!

Posted 2 years ago

“Great colour match ..really easy to use”

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Posted 2 years ago

Hello Patrick! Thank you for leaving us a perfect 5⭐ rating!

Posted 2 years ago

“Great product and easy to match to whatever car you have..”

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Posted 2 years ago

Hello Lee, thank you for sharing your experience using TUPF and for rating us a perfect ⭐⭐⭐⭐⭐!

Posted 2 years ago

“Ordered pen with note on order what the correct colour should be (Mazda Ceramic not Silver). Pen delivered in good time, however silver colour was provided. Okay, simple error. Emailed to say that it was incorrect. Radio silence. Need to try and sort out or review will be more scathing. Contact non existent”

Helpful Report

Posted 2 years ago

Hello Alan, we're sincerely sorry to hear about your experience with the colour match and the lack of responsiveness from our team. To investigate this matter further and ensure it's addressed promptly, could you please provide us with your order number and email address? Additionally, kindly include the email address where you sent your inquiry. Our team typically responds within the day, but if you haven't received a response, we'll prioritize resolving this for you. Alternatively, you can reach out to our customer service team by calling +44 (0) 1295 380 495. They'll be more than happy to assist you. Thank you for bringing this to our attention. We're committed to ensuring your satisfaction and resolving any issues you may have.

Posted 2 years ago

“Easily ordered and pretty good delivery. However unhappy with colour match and spray pattern of clear lacquer. Wish I hadn’t bothered.”

Helpful Report

Posted 2 years ago

Hello! We're glad to hear that your ordering and delivery experience went smoothly. However, we're truly sorry to learn about your dissatisfaction with the colour match and spray quality. We're committed to making things right for you, so please reach out to us at info@touchuppaintfactory.co.uk, and we'll do our best to rectify the situation promptly. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.

Posted 2 years ago

“I ordered some touch up paint for my Honda Blackbird. The paint match as well as the service was superb.”

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Posted 2 years ago

Tony, it's good to know that we have met your expectations with the paint match and service. our satisfaction is our top priority, and we're grateful for your feedback! If you ever need anything else, feel free to reach out.

Posted 2 years ago

“colour match is excellent”

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Posted 2 years ago

We are glad to know that you received an excellent match, Kenneth! Thank you for leaving us a ⭐⭐⭐⭐⭐ rating!

Posted 2 years ago

“Good quality paint and sensible shipping costs.”

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Posted 2 years ago

Your satisfaction is our priority, David, and we're grateful for your ⭐⭐⭐⭐⭐ feedback!

Posted 2 years ago

“Fast delivery Perfect match Easy to use”

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Posted 2 years ago

Hello Andrew! Your feedback on the delivery, paint match, and application process is greatly appreciated. Thank you for sharing your experience with us! ⭐⭐⭐⭐⭐

Posted 2 years ago

“Excellent product, I highly recommend it 👍”

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Posted 2 years ago

Thank you, Maciej, for your recommendation, it's greatly appreciated.

Posted 2 years ago

“Really good”

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Posted 2 years ago

Hello Pam! Thank you for taking the time to leave us a perfect 5-⭐ review! 💙

Posted 2 years ago

“Although the paint pen was quickly delivered and an excellent colour match the hard 'felt tip' style application method left a very poor finish. Very lumpy, uneven and imprecise for small chips, why deviate from a fine brush?”

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Posted 2 years ago

Hello Chris, thank you for your feedback on the paint pen. We value your insights and appreciate your review. We understand the importance of precise application, especially for touch-up work. Your feedback will be considered as we strive to improve our products and customer experience.

Posted 2 years ago

“Good quality, easy to use.”

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Posted 2 years ago

Hello Marton! Thank you for taking the time to leave your feedback with our product!

Posted 2 years ago

“Bought the touch up pen for my vw beetle it is excellent can’t even see where has been touched up will be ordering again many thanks”

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Posted 2 years ago

Thank you so much for your awesome ⭐⭐⭐⭐⭐ review, Joanne! We're delighted to have met your expectations, and we look forward to serving you again in the future. Many thanks for your support!

Posted 2 years ago

“fast delivery and great comunication.”

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Posted 2 years ago

Thank you for taking the time to rate our service! We're delighted to have earned a perfect 5-star review from you!

Posted 2 years ago

Touch Up Paint Factory is rated 4.5 based on 6,037 reviews