Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,080 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st July 2026

Calvin K

Touch Up Paint Factory 5 star review on 28th July 2026

Jacob W

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, delivered fast with clear instructions”

Helpful Report

Posted 2 years ago

Hello Mark! Thank you for your positive feedback. We're glad to hear that we met your expectations with both our service and product. Your satisfaction is our top priority, and we appreciate your support.

Posted 2 years ago

“Excellent service, paint match very good”

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Posted 2 years ago

Thank you for your 5 ⭐ feedback! We're delighted to hear that you had an excellent experience with our service and that the paint match was very good.

Posted 2 years ago

“My first purchase was for a touch in stick for a new Renault Trafic that I treated myself to when I retired,ordered in a rare Copper Brown metallic The touch -in was unnoticeable-perfect! The one I've just purchased is "in case" for a 1962 Greeves Sports Roadster I've rebuilt.I ordered it under the RAL number,once again ,perfect match. Thank You so much for your great service.”

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Posted 2 years ago

Hey there, Bill! Thank you for sharing your experience with us! We're thrilled to hear that our touch-up paint perfectly matched your Renault Trafic and your vintage Greeves Sports Roadster. It's fantastic to know that our products have met your expectations for both modern and classic vehicles. We appreciate your kind words and your trust in our service. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!

Posted 2 years ago

“Colour match poor, difficult to apply smoothly therefore I've given up and will just have to put up with a poor repair.”

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Posted 2 years ago

We're sorry to hear about your experience with our touch-up paint, Simon. Your feedback is valuable to us, and we apologise for any inconvenience caused by the poor colour match and difficulties in application. We strive to provide high-quality products that meet our customers' expectations, and we regret that we fell short in this instance. If you're willing to give us another chance to make things right, please reach out to us via info@touchuppaintfactory.co.uk. We'd be happy to assist you further and find a solution. Your feedback helps us improve, and we appreciate your patience and understanding.

Posted 2 years ago

“Excellent end to end service, great colour match, so much so, my Wife ordered touch up paint for her car”

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Posted 2 years ago

Thank you, Mark, for sharing your experience with us! We're thrilled to hear that our service exceeded your expectations and that the colour match was spot-on. It's truly gratifying to learn that your wife was impressed enough to order touch-up paint for her car too. We sincerely appreciate both of your trusts in us. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 2 years ago

“Great service haven’t had the time to use the paint so can’t score on it as yet”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback, Carl! We're pleased to hear that you've had a great experience with our service. We understand that finding time to use the paint can be challenging, but when you do get the chance, we hope it meets your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you whenever you're ready to use the paint!

Posted 2 years ago

“Second time I've used them and great service on both occassions! Well done!!”

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Posted 2 years ago

Thank you so much for your continued support, John! We are thrilled to hear that you've had a positive experience with us on both occasions. Your satisfaction is our top priority, and we're delighted to have earned your trust. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

Posted 2 years ago

“I have not had time to use the product yet but it was delivered very promptly.”

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Posted 2 years ago

Hello John! Thank you for sharing your feedback! We understand that you may not have the time to use our product, but when you do get the chance to try it out, we hope it exceeds your expectations. If you encounter any questions or need assistance once you've had the opportunity to use the paint, please don't hesitate to reach out. Our team is here to support you every step of the way. Thank you for choosing TUPF. We look forward to serving you again in the future!

Posted 2 years ago

“I have no complaints websites very easy to use, kept me informed. Product is good will definitely use again if needed.”

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Posted 2 years ago

Thank you so much for your kind words and for taking the time to share your experience with TUPF! We're thrilled to hear that you found our website easy to use and that we met your expectations with our service throughout the process. It's fantastic to know that you're satisfied with the paint and that you would choose us again in the future if needed. We truly appreciate your support and look forward to serving you again whenever you need us!

Posted 2 years ago

“I haven't had a chance to use the paint yet, so no opinion on that for the time being, however, the online transaction and subsequent delivery of the paint went without a hitch. Just like 99.9% of all of my online transactions. Just to add, I think these constant requests from companies for reviews on their service and products are mostly a waste of everybody's time. Take the example I've just given. How on Earth would it help anyone decide whether or not to buy paint from The Touch Up Paint Factory. What a facile and banal world we now live in!”

Helpful Report

Posted 2 years ago

Hello Chris, we appreciate you taking the time to share your feedback, and we're glad to hear that your online transaction and delivery experience with Touch Up Paint Factory went smoothly. While we understand your perspective on review requests, they play a crucial role in helping us continually improve our service and products. Reviews provide valuable insights for both potential customers and our team to ensure we meet and exceed expectations. However, we apologize if it feels intrusive or burdensome. Your time is valuable, and we strive to make the review process as seamless as possible. Regarding your upcoming experience with the paint itself, we hope it meets your expectations once you've had the chance to use it. If you have any questions or concerns about the product or anything else, please don't hesitate to reach out. Thank you again for choosing Touch Up Paint Factory. We truly appreciate your support and feedback.

Posted 2 years ago

“Excellent quality and service paint dead on match easily applied”

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Posted 2 years ago

Hello Matthew, thank you so much for taking the time to share your experience with us. We are glad to have met your expectations with our service, and we're committed to continuing to exceed them in the future. Thank you for your support and trust in us. We look forward to serving you again soon!

Posted 2 years ago

“Excellent service. The paint colour match was absolutely bang on. Well worth the money”

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Posted 2 years ago

Hello Stacey, we are glad to have met your expectations with our service. It brings us great joy to hear that you achieved a perfect match. Thank you for taking the time to share your experience with us.

Posted 2 years ago

“Paint perfect colour match. Will be ordering another for my wife's car!”

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Posted 2 years ago

Hello Doug, we're delighted to hear that you found the paint to be a perfect colour match! Thank you for your positive feedback. We look forward to assisting you with your wife's car as well. Don't hesitate to reach out if you need any further assistance. Happy driving!

Posted 2 years ago

“Worked great just what I wanted cheers and very good delivery too”

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Posted 2 years ago

Hello Stephen, we're thrilled to hear that our product worked great for you and met your expectations! Thank you for your positive feedback, and we're glad to know that you were satisfied with our delivery service as well. Cheers to many more successful touch-up!

Posted 2 years ago

“Paint pen doesn’t allow good coverage with poor paint flow and the blue is way too dark. Looks ok once polished”

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Posted 2 years ago

Hello David, we're sorry to hear about your experience, but we appreciate you taking the time to share your feedback with us. If you encountered any issues while using the pen, please don't hesitate to reach out to our customer service team at info@touchuppaintfactory.co.uk. We're here to assist you and address any concerns you may have.

Posted 2 years ago

“Delivered on time and well packed, complete instructions for use”

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Posted 2 years ago

Hello Terry, thank you for taking the time to share your experience. We are glad that we've met your expectations with our product. Thank you for your ⭐⭐⭐⭐⭐ review!

Posted 2 years ago

“Not the best finish with this tip on the pen, colour good though, won't purchase this type of pen again. The undercoat pen seemed fine, it went on alot better but it is a different type of paint....”

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Posted 2 years ago

Hello Philip, we're sorry to hear that you weren't completely satisfied with the finish of the pen tip. We value your feedback and will take it into consideration as we strive to improve our products. We're glad to hear that you found the color to be good and that the undercoat pen worked well for you. If you encountered issues with our products, we have our helpful team at info@touchuppaintfactory.co.uk that you can contact and will guide you. However, we thank you for sharing your experience with us.

Posted 2 years ago

“Good useful product but expensive”

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Posted 2 years ago

Hello Lesley, we appreciate your feedback! While we strive to provide quality products, we also understand the importance of value or our service and products. We'll take your comment into consideration as we continue to improve our offerings. Thank you for your review!

Posted 2 years ago

“perfect match good paint”

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Posted 2 years ago

Hello Frank, we are pleased to know that we've met your expectations with the paint match. Thank you for your review!

Posted 2 years ago

“Fast delivery, well packed & a reasonable price. I will shop here again.”

Helpful Report

Posted 2 years ago

Hi there! Providing prompt delivery and ensuring products arrive safely is one of our priority, and we are glad to hear your experience. Thank you for highlighting our reasonable pricing as well! If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help!

Posted 2 years ago

Touch Up Paint Factory is rated 4.5 based on 6,080 reviews