Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,302 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,302 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 1st May 2025

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic company fantastic product very quick to deliver product to customer and excellent paint match great instructions to follow absolutely delighted with end result thank you the paint factory can’t recommend you highly enough won’t hesitate to use you again 11/10 brilliant”

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Posted 1 month ago

Thank you so much for your incredible review, Kevin! We’re absolutely thrilled to hear that you had such a positive experience with both our product and service. It’s great to know the paint match was perfect and that the instructions helped you achieve fantastic results. Your recommendation means the world to us, and we’re looking forward to serving you again in the future! 🚗✨

Posted 1 month ago

“Exact match and competitive pricing. Very pleased with purchase”

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Posted 1 month ago

Thank you for the lovely review – we truly appreciate your kind words. 🤩

Posted 1 month ago

“The best colour match paint I've ever bought.”

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Posted 1 month ago

Thank you for the wonderful review, Andrew! 💙

Posted 1 month ago

“Thank you for replacing the wrong colour paint you sent, the colour was a perfect match, thanks again for replacing it so quickly very efficient service.”

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Posted 1 month ago

Thank you so much for your kind words! We appreciate the opportunity to make thing right and glad that you are satisfied with the service received. We’re always here to ensure you have the best experience possible. If you need anything else in the future, don’t hesitate to get in touch. We’re happy to help! 💙

Posted 1 month ago

“Helpful process to identify paint required, good range of other materials required, backed by rapid delivery.”

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Posted 1 month ago

Awesome, Bill! Thank you so much for your kind words. If there's anything that we can do to make your experience better, do let us know.

Posted 1 month ago

“The colour match was perfect and although I found the pen a bit 'scratchy' (undoubtedly due to my lack of ability) I got there in the end. Really good.”

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Posted 1 month ago

Thank you so much for sharing your experience and understanding, Ken! We understand that it may not work at the first try but we are glad that you were able to pull it through. If there's anything that we can do to make your experience better, do let us know. 💙

Posted 1 month ago

“Paint colour is a good match but found that the paint was a little thick when applying, I did follow the instructions in terms of shaking the paint well before applying.”

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Posted 1 month ago

Thank you for your feedback, and we’re so glad to hear that the colour match was spot on! We completely understand that the paint thickness can sometimes be a bit tricky when applying. If you find the paint too thick, a little more gentle pressure or even a light touch with a fine applicator might help achieve a smoother finish. We really appreciate your 4-star rating and will continue to work on improving the experience for you. If you need any further tips or assistance, don’t hesitate to reach out – we’re here to help!

Posted 1 month ago

“Paint colour was to dark, to match my original colour, a replacement paint was sent and finally did the job”

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Posted 1 month ago

Thank you for sharing your experience, Roger! We understand how important is a perfect colour match. We are sorry if we fell short with this on you. It appears that our team has already reached out to you to work with a resolution. We would greatly appreciate the opportunity to make things right for you. Thank you again for bringing this matter into our attention.

Posted 1 month ago

“Excellent service although due to the age of car an exact match was not possible.”

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Posted 1 month ago

Hello Allan. Thank you so much for your kind words and understanding. At TUPF, we offer a 100% colour match guarantee to the original colour of your vehicle when it was new. Unfortunately, we’re unable to account for any UV damage or fading, as this can vary due to several factors. We truly appreciate your understanding on this matter and are grateful for your continued support.

Posted 1 month ago

“Great colour match fast delivery would recommend to family and friends”

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Posted 1 month ago

It’s fantastic to hear you had such a positive experience, and we appreciate you recommending us to family and friends. 🤩

Posted 1 month ago

“Good colour match Fast delivery All good”

Touch Up Paint Factory 5 star review on 26th March 2025

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Posted 1 month ago

Thank you so much for sharing a photo of the repair, Paul! 🚙✨

Posted 1 month ago

“This is my second order with the touch up paint factory, the first last year was a touch up pen that was unusable as the nib collapsed on first use. Against my better judgement I ordered some more touch up paint again, I paid for 48 hour delivery 8 days ago, nothing has arrived. Don’t use this company, poor quality goods, that’s if they even bother shipping them after taking your money.”

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Posted 1 month ago

We’re really sorry to hear about your experience and sincerely apologise for the issues you've encountered with both the touch-up pen and delivery. This is certainly not the level of service we aim to provide, and we understand your frustration. We’d like to make this right for you. Please reach out to us directly at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We want to ensure you receive the product you’ve paid for and that this issue is resolved to your satisfaction. Again, we truly apologise for the inconvenience, and thank you for your patience as we work to resolve this.

Posted 1 month ago

“Even though my car is 36 years old the paint colour match is perfect.”

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Posted 1 month ago

Hello Tony! Thank you so much for your kind words. So glad that your paint has not faded and we were able to match it. 🎨

Posted 1 month ago

“Shaked pen as instructed. Painted barely reached end of nib. Then put pen under hot water. Same result. Pen did reach bottom of waste bin. Waste of money.”

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Posted 1 month ago

We’re really sorry to hear about your experience with the touch-up pen, and we completely understand your frustration. This is certainly not the result we want for our customers. We’d love to make this right for you. Please get in touch with us at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495, and we’ll be happy to assist you further. Thank you for bringing this to our attention, and we’re here to help however we can!

Posted 1 month ago

“Brilliant product so easy to use just wish there was a spare nib”

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Posted 1 month ago

Hello Trevor, the paint kit does not include the spare nib, but if you need one, you can certainly find one on our website at https://touchuppaintfactory.co.uk/collections/accessories/products/2-x-replacement-pen-nibs We hope this will help you in the future, should you need help. We're always here! 💙

Posted 1 month ago

“Delivery was quick and Paint was a reasonable match, obviously the old paint had faded which is to be expected. However the finish was awful. The pen did not flow well and left scrub marks which could not be bettered by sanding with 1500 - 2500 grocery and dry”

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Posted 1 month ago

Thank you for your feedback, and we're really sorry to hear about the issues you encountered with the finish. We understand how important it is to get a smooth, seamless result, and it’s disappointing to hear that the pen didn’t perform as expected. If you’re still not satisfied with the result, please don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495, and we’ll be happy to assist to work with a resolution. Thank you again for bringing this to our attention, and we’re here to help however we can!

Posted 1 month ago

“Very pleased with the touch pen. Perfect match for my car. 5 stars from me”

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Posted 1 month ago

Awesome, Lynn! We’re incredibly grateful for your feedback!

Posted 1 month ago

“Ordered many times over the years, won’t buy paint from anywhere else, absolutely brilliant, great company”

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Posted 1 month ago

Hi there, Kate! 👋 Thank you for the fantastic review! It's so nice to see a repaet customer sharing their experience. We’re so pleased to hear your continued support in us. We look forward to your next repair! Happy driving! 🚙✨

Posted 1 month ago

“Great product and service A+++++”

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Posted 1 month ago

⭐⭐⭐⭐⭐ Tim! We can't thank you enough for your generous review!

Posted 1 month ago

“Absolutely spot on the colour match on my car I will order again next time . 👌🏼”

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Posted 1 month ago

Your feedback means so much to us, and we’re so pleased to have met your expectations, John!

Posted 1 month ago

Touch Up Paint Factory is rated 4.6 based on 4,302 reviews