The Saw Centre Reviews

Name: The Saw Centre
Address: The Saw Centre, 650 Eglinton Street, Glasgow, Glasgow
Rating: 4.88

4.9 Rating 645 Reviews

98 %

of reviewers recommend The Saw Centre

Company Reviews

Metrics

Info

4.9

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About The Saw Centre:

Industrial wholesale and supply for businesses, tradesmen and DIY enthusiasts. We operate an impressive state of the art CNC factory which allows us to sharpen saw blades, regrind tools and manufacture solid carbide tools with the highest quality and efficiency possible.

Our skilled staff can also weld bandsaw blades to any size. UK wide sales and distribution including our own fleet of vans which currently service businesses in Scotland. Our Glasgow based shop is an Authorised Stihl Dealer and Repair Centre. We also stock a wide range of power tools, accessories and consumables from many well known manufacturers, we also have larger industrial machinery on display such as bandsaws, edge banders, spindle moulders, panel saws and so much more.

Visit Website

Phone:

0141 429 4444

Email:

online@thesawcentre.co.uk

Location:

The Saw Centre,
650 Eglinton Street,
Glasgow
Glasgow
G5 9RP

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The Saw Centre 5 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, efficient service excellent staff definitely use again.”

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Posted 1 year ago

“could not be easier and excellent service. I wish my dentist was as easy (think teeth)”

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Posted 1 year ago

“Great service Door to door”

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Posted 1 year ago

“Fast and Great service”

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Posted 1 year ago

“Hi thanks for your help very pleased with the pole saw works well very good quality product good communication and service thanks.”

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Posted 1 year ago

“Prompt and high quality service. Easy to manage online so no contact required.”

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Posted 1 year ago

“Great company to deal with. I’ve made a few purchases now. Their customer service is very good. Thanks guys. I’ll definitely be ordering from you again. Thanks Kyle Mooney Bespoke”

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Posted 1 year ago

“My local planer knive sharpening service company has a two week turn around. The saw centre collected mine on the Wednesday was in Scotland being sharpened on Thursday and returned to me in Cornwall on Friday. Super sharp and precise. 5 star all the way”

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Posted 1 year ago

“Quick easy, product was perfect and shiny :) Quick and good service”

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Posted 1 year ago

“Very good service , quick turnaround Thankyou”

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Posted 1 year ago

“Three saw blades sent to the Saw Centre for sharpening on a Monday. Received them back on Wednesday morning. Outstanding service. I will be using them again.”

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Posted 1 year ago

“Order took to long to arrive ( 3 weeks ) rang to chase order and very polite on phone and rang back after chasing and said I would receive by end of week, rang again on the Fri he then said early next wk? Finally arrived on Thursday 20th June when ordered on 30th may.”

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Posted 1 year ago

Hi Scott, thank you for taking the time to leave a review that reflects your experience we appreciate your honesty. We're sorry it took so long for your wide sanding belts to be produced and sent over from Switzerland, the size/grit you ordered are made to order and to be honest this did take longer than usual, normally takes about 10 working days max. We kept you updated as much as we possibly could after your initial call and we're pleased that you thought we were very polite. Unfortunately the delivery of this item came directly from the supplier and was out of our control, if we could have gotten them to you faster we would have. Hopefully this does not dissuade you from using The Saw Centre in the future as we don't think that this is representative of either ourselves or SIA.

Posted 1 year ago

“Super efficient sharpening of planer knives. Thanks.”

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Posted 1 year ago

“Very willing to help as I had questions and got a very full reply. Great easy service and quick turnaround.”

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Posted 1 year ago

“fast service, good products”

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Posted 1 year ago

“Very helpful and easy to deal with. They went out of their way to help me buy what I needed for my new workshop. Will certainly be doing business with them again.”

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Posted 1 year ago

“Great service,fast delivery,good prices would recommend and use again”

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Posted 1 year ago

“Reasonable prices, very quick delivery can't fault Saw Centre”

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Posted 1 year ago

“Used saw centre to sharpen some festool blades that had been dulled on dry oak came back spot on”

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Posted 1 year ago

“No delivery yet so very disappointing”

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Posted 1 year ago

Hi Katherine, we would really have appreciated you get in touch with us regarding your delivery. By not contacting us first you have denied us the opportunity to provide any sort of customer service relating to this issue. We sent a shipment email with tracking details which you could have used to find out where your parcel was and when you could expect it to be delivered. A simple phone call or response to that email is all it would have taken for us to launch an investigation into why DHL hadn't delivered your parcel yet and that would have allowed us to provide to you a level of customer service that we provide all customers. We've investigated the issue anyway; it appears that the parcel made it's way to your local depot, was delayed for a day, was then out for delivery yesterday and has since went missing. The depot are investigating the issue but this can take 24 hours, with it currently being a Friday I would expect to hear back the results on Monday. We'll update you as much as possible at that time. We will of course help you as much as we possibly can (and already are), but please understand that like all online retailers we are occasionally at the mercy of third party suppliers and delivery companies whose attempts to deliver goods on time reflects poorly onto us. We believe your review does not reflect our ability to do business online and that it is more a reflection of DHL's ability to deliver parcels on time. If you would like to leave DHL a review you may do so here: https://www.reviews.io/company-reviews/store/DHL

Posted 1 year ago

Hi Katherine, you still haven't been in touch despite our efforts to contact you. Your parcel was delivered Monday morning so we assume that everything is now fine. And whilst yes your order was delivered a few days late entirely at the fault of DHL it still saddens us that you bypassed us completely and opted to leave a negative review of The Saw Centre without giving us a chance to rectify the issue for you. I'm sure if we were given that chance your review would be at least a little better. We're just happy that you have now received your order, and if you need any assistance with it please do not hesitate to get in touch.

Posted 1 year ago

The Saw Centre is rated 4.9 based on 645 reviews