The Pi Hut Reviews

“ I received the wrong item at first. I raised the issue with the help centre. A returns note was issued. The correct item was dispatched the same day. ”

“ Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address. ”

“ Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention. ”

“ Thank you for refunding my returns. It would be nice if the returns process was as smooth as the buying process. ”

“ The response was that it will have been picked and shipped already and it will go to my old address, if whoever is there now returns it then I will get a refund. ”

“ Bought as a gift that was rejected. Cost me £9 in postage for my efforts. Buy a computer from Amazon at least the returns are free. ”

“ realising the mistake and not wanting to have to go through the whole unnecessary returns process I sent a support email immediately. ”

“ I think the communication re delivery/returns could be better. ”

“ Pi-3 received without box,bent pins and dented Port - Offered Returns only :-( ”

“ I couldn't find a number to call so emailed about the issue, being very specific and got a generic response back about how returns work. ”