The Pi Hut Reviews

“ Never received my order. The delivery address was incorrect which caused Royal mail to lose the package. Cannot get replacement or refund unless they get the package back which is impossible, wasted time going to delivery offices, lesson learned. ”

“ Items came broken and when asked for a partial refund I got ignored and told to plug it in properly ”

“ They sold me a raspberry pi that didn't exist, supposedly realised when they went to pack the order, but then only told me and refunded me once the order had arrived. They also didn't give me any other options but to refund the pi alone, meaning I now have a bunch of kit for a pi that I'll need to find elsewhere. Shipping updates from The Pi Hut didn't reflect those from the courier (Pi Hut was wrong). Order from elsewhere. ”

“ Spent 200.00 and it was faulty so sent back for a refund..hopefully will be processed quickly..I have re ordered..so lets see. Unfortunately I had the weekend in between so that delayed a response. Customer services was satisfactory ”

“ Contacted PiHut who did not refund but referred me to manufacturers technical support, who in turn did not believe what I stated and instead asked for videos. ”

“ The solution offered was to wait two weeks to allow the delivery company to fail to deliver and return the consignment back to you, whereupon I could claim a refund and then reorder the items! 25 hours later I got an email from DHL (not EVRI as expected) saying that delivery would be the next day. ”

“ The item arrived but it is a faulty. I sent it back and I am still waiting for a refund or a new item but there is not communication whatsoever. ”

“ Poor customer service team. Item sent to my billing address instead of delivery address. So I asked for assistance and received a generic response that was unhelpful which meant a follow up email to get an useful response. Just unnecessary and now have to wait a couple weeks for a refund before I can order the same item again. ”

“ So I have to raise a return and promptly send the incorrect item back (at PiHuts expense) but on receipt of the return I get a polite but useless message that the item I ordered is no longer in stock and a refund has automatically been sent. ”

“ Purchased a number of ribbon cables but none fitted my pi 4b. Returned one to the address on the label with ebay purchase ref but never got a refund.. Inoticed you now have a better order form but now have no stock of the correct cable. ”