“I feel I must write to defend Yumi. I am a long-standing customer of The Massage People, and use their services frequently. For me, they are the best in London. I have found the therapists, without exception, to be polite and professional. The style of massage they provide varies, and some are perhaps better than others – that is a matter of personal preference. I would rate all the therapists I have seen as Very Good, Excellent or Outstanding. I was disappointed, therefore, to see a negative and hostile review of Yumi, from a client who identifies himself as “Anonymous”. He (or she – but I feel confident this is a he) describes Yumi as rude and unprofessional. I have frequently engaged Yumi myself for massage, and she is one of my favourites. She may appear timid and shy, and she is still learning and rapidly improving her English language skills, but she is thoroughly professional, well-trained, and her style of massage is vigorous and confident. She has never been rude to me, and in fact I find it hard to imagine her being rude. But if, for sake of argument, I was receiving a massage from her and broke wind catastrophically, declined to apologise, and then laughed as she recoiled from the stench of my flatulence, I might expect a less than perfectly polite response. And if I then went on to ask for “Extra Services” as well, I would be surprised if she did not become angry and indignant. In my view, readers of this Review thread should pay no attention at all to contributions from individuals who choose not to identify themselves. Also, the management team of The Massage People should be looking to support their hard-working therapists in this potentially dodgy profession. Customer service is important, but there are limits. Sometimes, the customer is wrong.”
“I book Monika on a regular basis and her massage is 10 stars but the site only does 5 stars. Her techniques are mixed with traditional lithuanian european and Asian massages. She can really take away your back pain and trust me you will never ever regret.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐🌟 - Monika -
gave my own star rating as the site only allows 5 stars.”
“Today I had the most wonderful massage from Grenda. Grenda is new to the company but extremely experienced and talented. She uses multiple techniques which left me feeling totally relaxed. A thorough professional who I cannot recommend highly enough. I for one will book her again soon. Thank you Grenda!”
“Yumi not polite, also, booked 90 massage, obvious after an hour she had ran out of her routine and just started repeating. Not professional, not skilled. Very disappointing.”
Posted 2 years ago
We are sorry to hear you have had a bad experience. We understand this was a late booking and that Yumi may not have been 100%, which is inexcusable on our part. We will be contacting you later today to discuss the matter in private.
“Had a wonderful 90 minutes with the lovely Nicole. Her friendliness and warmth cheered up a cold evening! Fantastic technique and made my body feel 10 years younger and lighter. Highly recommended and already booked to see her again! Thanx Nicole”
“I am a regular client of Bernadette. I need to say that she is exceptional and by far the best therapist I ever had. She is very professional, punctual and understands exactly what the client needs. Her technique is very good and I would totally recommend her to everyone. Plus, she is very funny and good to be around!”
“Had a massage with Grenda. So so in terms of the technique, but I was disappointed by poor professionalism - kept looking at phone while doing rather peremptory repetitive strokes. And at one point answered it to swear at a sales call! Then finished the massage 10 minutes early - seemed to be in a rush to get somewhere.
Disappointing given MassagePeople are generally excellent. Can certainly recommend Heather, Ai & Lucy.”
“I normally book a massage once a month from the massage people and am quite happy about the service. I booked a masseuse this time by the name of Livia. She arrived punctually and delivered a top notch massage that left me relaxed and with a very good night sleep. I thoroughly recommend massage People and Livia for being attentive and an excelleny masseuse. Stress free and relaxed. Excellent technique and attentive. Well done!”
“Had a fabulous massage from Bernadett - she is a really professional and highly intuitive masseuse that provides a high quality massage and also has a lovely warm personality and good sense of humour. Highly recommended.”