The Lighter Shop Reviews

Name: The Lighter Shop
Rating: 4.81

4.8 Rating 1,174 Reviews

97 %

of reviewers recommend The Lighter Shop

Company Reviews

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4.8

Based on 1,174 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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The Lighter Shop 5 star review on 2nd November 2021

Anonymous

Anonymous // 01/01/2019

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“Fantastic products, with lots of choice. I would recommend them to anyone and definitely use them again.”

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Posted 3 years ago

“Love it I got 5 zippo from you”

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Posted 3 years ago

“I have recently ordered and received a matte green zippo of which I had request it to be engraved with my husband's initials. I placed the order and I immediately emailed the engraving@ email provided on the website as I wanted the engraved letters to positioned in the bottom corner and not central as the options to choose from were limited on the main site and they advised to do this if you wanted anything different. I never had a response and had assumed (of which I now know not too) it had been all fine to make the changes as only simple. About a week or so later the lighter turned up. Firstly, the amendments to my email request were never actions, secondly I have emailed every email address on the site several times to address the above and have to date not received a response (and I have even been keeping an eye on my Junk folder), I have given them a week and still nothing. I am not normally one to leave a review but this is a miss sold product with the poorest customer service I have ever received. I am extremely let down and disappointed by this company. Before ordering I relied on the reviews on these pages, as this is not something I would normally purchase as it is gift, so I felt for people out there like me need to know this company is not all it is made out to be by the reviews left. I am sure others have received what they were after or had good customer service but in this instance, this is not the case.”

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Posted 3 years ago

“The shop delivers quickly, and the product is of high quality”

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Posted 3 years ago

“Good quality, excrllent service and delivered on time”

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Posted 3 years ago

“Got a Zippo for my father, he loved it said it was perfect and delivery was quick to Northan Ireland.”

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Posted 3 years ago

“Got what I ordered two days later. Good service, and will use again”

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Posted 3 years ago

“Easy to use website. Product as advertised, speedy delivery. Would recommend.”

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Posted 3 years ago

“Very pleased with the lighter, bought for my partner. Speedy delivery, and no problems at all!”

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Posted 3 years ago

“Authentic products in very good quality at a fair price with speedy delivery. Very satisfied with my product.”

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Posted 3 years ago

“Very happy with the lighter and engraving. Didn't have to wait long on the item prompt service and delivery. Would definitely recommend to friends and family.”

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Posted 3 years ago

“Great quality Fast delivery”

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Posted 3 years ago

“I ordered a Zippo lighter for a birthday present. I paid £2.95 and was told delivery would be 3 days. I still hadn’t received it 13 days later. I missed the birthday and had to buy something else as I didn’t have a gift. I appreciate that you have no control over the post but I think that wait was unacceptable. I e mailed twice about it and I’m still waiting for a reply. Thanks”

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Posted 3 years ago

“I bought a lighter for my partner for Christmas and I am sure he will love it as much as I do, also bought the Zippo pouch to put the lighter in, good quality, only problem I have is the writing on the lighter is so small, but that is Zippos fault not the lighter shop, delivered quickly and in plenty of time...”

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Posted 3 years ago

“This was a purchase for a friend, who want a Zippo with the Union flag upon it... found the Lighter Shop online placed an order in lock down no problem with using the site and or delivery result happy friend and happy customer”

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Posted 3 years ago

“Excellent service and delighted with product. Highly recommend.”

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Posted 3 years ago

“Excellent service and quality product”

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Posted 3 years ago

“Many thanks for the order of an engraved Zippo lighter!”

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Posted 3 years ago

“Excellent service, very happy with my purchase, the product and the engraving fantastic. Super quick delivery. Definitely recommend.”

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Posted 3 years ago

“No contact to numerous emails, online queries and Facebook messages. No phone number listed and the one I found after hours of searching just rang out. Waiting on a refund. Quality of the lighter wasn’t what I expected but my issue is with the lack of any kind of customer service. Appreciate the current situation may make things harder but this has been months now. Please respond and issue my refund. Item has been returned via recorded delivery and signed for.”

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Posted 3 years ago

The Lighter Shop is rated 4.8 based on 1,174 reviews