“Michelle was so helpful even down to saying I mustn't order a fire unless I really need it. She sent an engineer to assess my case and he was so good , didn't need a new fire, it was all ok. I have booked him to return next January. Well done Gas world. All ok. TVM”
“Jonathan is what has made us happy!!! Not expecting our gas fire which had not been working for about 10 weeks to be repairable today he within minutes lit the flames that we have so missed! My experience with two other companies who lied to us, couldn't be bothered to get back in touch with us or even come out had left us desperate but I absolutely can't praise and thank you enough. Happy New Year!”
“We've had 2 gas fires from the Fireplace Studio in Bramcote - the service we received in the showroom right through to the fitting and advice on aftercare was top notch. The fitters were very thoughtful in terms of safety, location and general care.
The fires look great, they have had many compliments from visitors, and warm the rooms very quickly. We would highly recommend The Fireplace Studio.
“We’d decided on having a new inset electric fire so took a trip to view and get some advice on matching our requirements. Well after a few words with Andy Riley and he knew the perfect product to suit our needs. Having decided on the fire, he then told us of the upgraded model that was soon to be launched and it’s improvements. We had to wait a little while but did end up with the very first one available.
An installation date was set, and very satisfactoryly completed to a very high standard and no mess. And the end result has given us a fireplace that looks amazing.
An absolutely fantastic service from start to finish. Thank you very much Fireplace Studio, and particularly Andy.”
“We are very pleased with our beautiful new fireplace and gas fire. Keagan fitted this yesterday, did an excellent job and left everywhere clean and tidy.
The gas fire is so realistic, it's lovely.
We are delighted with this and it has made a big difference to the room.
Richard, who installed the chimney liner, was very efficient.
Both Keagan and Richard were very friendly and professional in what they did.
We must also mention Michelle at the Ilkeston showroom who gave us good advice from the beginning.
Thank you very much.”
“We have just had our new Gazco fire and fireplace installed by The Fireplace Studio and are absolutely delighted with the finished product. From visiting the studio, through the ordering process to installation we have been impressed with all stages: helpful, friendly staff. The installing engineer, Kegan, was very efficient and did a superb job in removing the old fire, rebuilding the hearth and installing the complete fireplace. He fully explained the controls and left the house spotless on completion. Highly recommend The Fireplace Studio.”
“The staff in the showroom were very informative and helpful, and the initial survey was organised swiftly. The team undertaking the survey were prompt to date and time for their visit. They were informative and helpful, and provided clear advice. The team who did the work were prompt, helpful and thorough. The whole process was very well organised. The fire is super and the surround is lovely and completed to a high standard.”
“Two visits to the showroom where all questions were answered but no pressure to buy. The home surveyor, plasterer Rob, and the two installation guys Keagan and Adam did a magnificent job. There was never any feeling that any of the staff were rushing but solely concerned that we were happy at every stage of the project. Excellent.”
“From beginning to end the process of buying and installing the gas fire was handled extremely professionally. The showroom team were very helpful but did not try to oversell or pressure us when we visited them.
Once we had decided on the fire and the fitting date everything went smoothly. The two fitters, Keagan and Adam arrived at the agreed time and were extremely friendly and courteous. They covered all the furniture and ensured that everything was cleaned up before they left.
Thanks to all for an excellent job.”
“We are delighted with our fire which was fitted today. From our first visit to the showroom to completion the service has been excellent. The two fitters were very courteous and left the house without any mess. Would highly recommend the Fireplace Studio.”
“Amazing showroom with so much choice - great advice from the friendly staff and no pushy sales - unbeatable service from start to finish including installation by friendly courteous professionals. Thanks again for finishing off our home.”
“Really impressed with the selection of fires in the showroom. Given excellent advice with no "hard sell". Fitters were nice guys - knew their stuff. Delighted with the end result. (Good selection of mirrors too).”