The Fireplace Studio Reviews

Name: The Fireplace Studio
Rating: 4.95

5.0 Rating 210 Reviews

98 %

of reviewers recommend The Fireplace Studio

Company Reviews

Metrics

Info

5.0

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0115 939 6169

Email:

info@the-fireplace-studio.co.uk

Location:

213 Derby Road, Bramcote, Nottinghamshire NG9 3JA, ,

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The Fireplace Studio 5 star review on 27th November 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at the Nottingham showroom were excellent: customer service & professionalism / advice. Priced high in the market, but quality and product - British Fires 1600 Deluxe - was by far the best we had seen from other options available. Fire delivered quickly & with great care / customer service. Packaging was remarkable and product delivered to site in the house for us. Paid for delivery only as had joiner & plasterer ready. Minor issue with one of the motors was resolved at no cost within days by British Fires with attending professional and exceptional product knowledge staff resolving on site & whilst already installed. Very happy with product and service would recommend highly - The fireplace studio & British fires.”

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Posted 2 weeks ago

“Had my fire serviced this morning fantastic service from the moment Johnathan walked in. I was completely satisfied and impressed with his customer service and professionalism. As the fire had been fitted by the previous owners of the property. Johnathan took his time to answer all my questions and provide me with different opinions on how to use the fire. Which was all information that I didn’t know. Being a woman it’s difficult to grasp mechanisms sometimes. Thank you so much Johnathan your Kindness was greatly appreciated!”

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Posted 2 weeks ago

“Excellent service. Media wall was built to high specification and wonderful precision. Staff were respectful and left a tidy workspace at the end of each day. We are delighted with the result and are so pleased that we used The Fireplace Studio. They were not the cheapest quote but you really do get what you pay for and this is a quality product and quality installation. Thank you very much.”

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Posted 1 month ago

“We are extremely happy with Fireplace Studio , this is the second fire we have bought from them ( as we have just moved house) . We are an elderly couple and we’re treated with kindness & lots of patience , We are very happy with the price we payed & also the staffs honesty & friendliness towards us . Thank you again Sandra& Phil Bromley. Totties Hd9”

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Posted 3 months ago

“Had our balanced flue gas fire serviced Yesterday and what a fantastic job Edmund Carlton Nottingham”

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Posted 7 months ago

“A huge thank you for our spectacular media wall. We love it. Professional from start to finish. Colin and Ben went above and beyond to make sure everything was perfect. Would highly recommend”

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Posted 8 months ago

“There are not many things you buy that you are 100% happy with. However, my fireplace from the Fireplace Studio is perfect. We had a new fire, with a slate hearth and back panel, but kept our existing fire surround. It looks amazing and we have had positive compliments from everyone who has seen it. A special mention goes to Adam and his colleague who fitted the fire, perfect workmanship, clean, tidy and very polite.”

Helpful Report

Posted 9 months ago

“So pleased with our new electric fire that we bought to fit ourselves. It was nice to be given the chance to have a good browse round the large well stocked showroom and we were given plenty of time and help to choose the fire to suit our needs. Mandy who helped and served us was very professional polite friendly and knowledgeable. The guys who delivered the fire were on time very polite and very quick in placing the fire where we needed it putting.”

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Posted 9 months ago

“we booked a fire service the engineer came out striped the fir looked at the marble fire surround decided as to his opinion it wasn't sealed to the wall he did not do a smoke test or air flow just turned the gas of and left a 70 year old pensioner with no room heat and no offer of rectification since then two gas service engineers have inspected and properly tested and now i have a perfect working fire it seems all this guy wanted was to upsell a new fire for £1200 will not recommend this company”

Helpful Report

Posted 10 months ago

Thank you for your review Mr Blatherwick. Although we had not supplied or installed your gas fire we agreed to assess and service it at your request. Our engineer noted that the fire is installed incorrectly, the fireplace is not sealed and the base for the fire is unsuitable. He advised you of the rectification work required to make it safe, and alternatively the cost of a new high efficiency fire supplied and installed by us. It is good to know you have had the work completed. Regards, the Fireplace Studio team

Posted 9 months ago

“Very happy with the prompt service and media wall installed. It looks amazing. Special thank you to Colin, Ashley & Ben for their efforts. Great team and company.”

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Posted 10 months ago

“We have been extremely happy with the process from start to finish. We met the owner Jason in the showroom and after booking in a consulation were excited by his enthusiasm and design options. A thorough quote was provided and once the job was booked in clear communication commenced immediately. Gavin led the project and was supported by Rodney over several days. We were impressed by their professionalism, punctuality, hard work, problem solving, suggestions and communication. The whole process went extremely smoothly and we have enjoyed having the team working at our property. The entire lounge space has been completely transformed. We would not hesitate to recommend The Fireplace Studio.”

Helpful Report

Posted 10 months ago

“We bought a fireplace and media wall through the studio and cannot thank them enough. When we went in in November we thought it was going to be a huge task to get what we wanted put in but the team just sorted it all out themselves. Very easy for us! They have a team for building the walls, electricians for the sockets, plasterers and people to mount tvs and put in the fireplace. We had quite a prompt deadline to get it in as we were also having a new carpet and sofa delivered but they gave me dates straight away and put up with my endless questions. The workmen were really professional and kind, even my dogs wouldn't leave them alone! The finished product speaks for itself and the team have given us lots of advice on how to look after our fireplace and the limestone surround. Highly recommend and wouldn't go anywhere else now!”

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Posted 10 months ago

“Excellent service from making initial decision on choice of fire, through to installation. Old fire removed, new one fitted on date specified and without any fuss. Fitter Adam was polite, respectful, and very professional in his work. Took his time to fit our new fire, cleaned up afterwards and provided a first class service. Highly recommended to you.”

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Posted 1 year ago

“The service we received from the Fireplace Studio was outstanding from start to finish. Graham helped us choose the right gas stove for our needs and Dean and Adam came and did a superb installation for us and were brilliant. We are very happy with everything and couldn't ask for anything more. First class company to deal with. Many thanks Paul W”

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Posted 1 year ago

“We're so pleased with our media wall installation. Ashley & the team provided an excellent service from start to finish. The care & precision they took to complete the project was first class. Amanda & Martin”

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Posted 1 year ago

“From the moment we walked into the showroom and spoke to Mandy we knew we had come to the right place, the whole team were very professional and informative from start to finish and we could not be happier with the end result, such a professional job would highly recommend, thanks to all the team”

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Posted 2 years ago

“Excellent, professional service from The Fireplace Studio from start to finish. We first visited this lovely showroom in November 2021, a lady who I think was called Mandy? was very helpful and gave us advise on the type of fire that would be suitable for our property. After visiting other fireplace showrooms, the were no comparison, we returned to The Fireplace Studio and arranged for Ashley to visit the property to do a survey in January 2022. Again, excellent service, Ashley explained exactly what work needed to be done to fit the fire and fireplace that we had chosen. Our circumstances meant that we needed to delay placing our order but did so eventually, and also placed an order for one of their beautiful mirrors. Dean and Adam fitted the fire for us on the 15th & 16th September, they were a pleasure to have in the house. They were polite, professional, clean workers, northing was too much trouble for them, they also hung the mirror for us. We are extremely pleased with the results and have no hesitation in recommending this company.”

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Posted 2 years ago

“The Fireplace Studio Bramcote are a fantastic company from start to finish, great advice given on our media wall & the overall service was first class, the fitters were absolutely brilliant, no mess, very professional and helpful. It's a welcome to come across such a company that has high values for customers.”

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Posted 2 years ago

“Absolutely thrilled with the 5 star service from the Fireplace Studio Bramcote, from survey and fitting of our new surround and fire, Graham Mandy and Richard gave great advice while Kegan and Adam did a excellent job fitting. Thank you all.”

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Posted 2 years ago

“Fantastic Service from start to Finish.. Fabulous showroom. All staff extremely helpful and professional. The installers did an amazing job . The standard of workmanship was exemplary. Needless to say we are over the moon with the fireplace and fire. Wholeheartedly recommend.”

Helpful Report

Posted 2 years ago

The Fireplace Studio is rated 5.0 based on 210 reviews