Temple Knight Reviews

4.88 Rating 483 Reviews
98 %
of reviewers recommend Temple Knight
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.94 out of 5
Read Temple Knight Reviews

About Temple Knight:

Temple Knight are a bespoke agency for managed print solutions. We specialise in servicing and repairs of printers, photocopiers, plotters and scanners.

We offer ad-hoc repairs as required, or fully inclusive service and maintenance contracts for multiple brands including: Brother, Canon, Dell, Develop, Epson, Fujitsu, HP, Konica Minolta, Kyocera, Oki, Ricoh, Utax, Xerox, Zebra and many more.

Our head office is based in Edenbridge on the Kent / Surrey border, and our engineers are based across the South East including London. Our engineers are never too far away guaranteeing you a fast onsite response.

Our service team are manufacturer trained and experienced in all the equipment we service and repair. In addition to manufacturer training, we also operate an in-house training program, which we believe is second to none. To back up our engineers, we have a highly qualified service team and parts department with links to manufactures and suppliers across the globe.

Temple Knight offer a highly professional, yet personal one stop service for all your printing and photocopying requirements, whatever the size of your organisation.

For more information on any of the services we offer, please just give us a call on 01732 860 900 or 0800 142 2737.

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David visited us today, polite and professional. Very thorough in his approach.
Anthony was very good
Prompt service, turned up early as promised and fixed the problem. Friendly, unobtrusive young man (Michael).
Hi Heike. Thank you for your lovely review. It's lovely to hear that you were impressed with Michael; we will be sure to pass on your kind words. Best wishes from the TK Marketing team.
Good service as Normal
Thank you for your review and we are happy we are able to assist! Kind regards TK Marketing Team
Novac fixed photocopier, polite, informative. Phoned 1/2 hr before arrival.
Pleased with company, came out same day of call.
Thank you for your kind review. We are glad we were able to assist! Best wishes from the TK Marketing Team
Work carried out to a high standard by Martin
Thank you for your kind review and positive feedback. We are glad we could be of service. Kind regards TK Marketing Team
Martin was lovely and assisted with our printer problem. He was lovely and I would give him 5 stars.

However when I originally called in, the person who answered the phone sounded annoyed that I have called and I would even say a bit rude. Which was not the best experience. So 1 on that.
Hi Gabriele. Thank you for the review. It's lovely to hear that you were impressed with Martin; we will be sure to pass on your kind words.
Sorry to hear that you found the person answering the phone to be rude, this will be raised to ensure this doesn't happen again. Kind regards TK Marketing Team
Quick service - Called on a Friday - Engineer arrived Monday!
Thank you for your review; we are glad we could assist! Kind regards TK Marketing Team
Very prompt efficient service
Telephone Monday morning at 0830 for repair/maintenance on our printer - engineer arrived Tuesday morning around 0900.
Excellent
Luke was quick and friendly. The problem was fixed in no time.
Luke, the engineer that came to fix our our printer was friendly and efficient
Always polite and courteous. Their engineer is a little too chatty and interrupts people to tell them what he's doing, step-by-step. We are a small but busy company and we only need for the machine to be repaired and working again but the engineer tells us the internal workings of the machine, which we really do not need to know, hence only 4 stars awarded.
Hi Elaine, Thank you for your feedback. We do always take feedback seriously and pass the comments back to the engineers and their managers. This particular engineer has been spoken to by his line manager to ensure this dose not happen again. Thanks from the TK marketing team.
Again other than failing to inform me that no-one would be attending but when Luke did arrive after three days to a problem he had never encountered before he managed to resolve it. A great job well done and thank you Luke! You can come again.
Hi Mr Brasher, thank you for your feedback. The service team have confirmed that they did try to call you, but there was no answer. They attended on the chance that you may be there. Thank you for your feedback regarding Luke, we will pass it on to him. Thanks from the TK Marketing team.
Other than not telephoning me on the day when you should have called, when you did attend the following day, save for calling at the wrong house, your engineer was as pleasant as usual.
Hello Mr Brasher, Thank you for the kind review, and glad we could assist!
Sorry for not information you - but hopefully you got the outcome you needed!
If you require our services in the future, please get in touch! Thanks from the TK Marketing Team.
Michael was efficient.
Hello, Thank you for the kind review, and glad we could assist! We will pass your praise onto the engineer, and if you require our services in the future, please get in touch! Thanks from the TK Marketing Team.
Even though we are unable to use the machine for everything we can now scan which is vital in our processing of jobs
Hello,
Thank you for the review, and we will endeavour to get you back up and running as soon as we can!
Thanks from the TK Marketing Team.
They came out to fix copier almost immediately, Luke was efficient and explained what was wrong and which parts were being ordered, and the printer was okay to use until the parts came in to be fitted.
Hi Alice,
Thank you for taking the time to write this review. Glad we could get you back up and running with minimal down time. If you require our services again, please don't hesitate to get in touch.

Thanks from the TK Marketing Team.
David attended our site today a was polite and presentable. He carried out the service efficiently and resolved the problem, he also advised on future service needs.
Hi Nick,
Thank you for taking the time to write this review. Glad we could assist you and if you require our services again, you know where we are.
Our first visit was not satisfactory - but the second engineer who came to visit us was very helpful and very prompt. We are hoping the repair will be quick and efficient.
Hello,
Thank you for taking the time to write this review. We're sorry to hear that the initial visit wasn't up to standard, but happy that your second visit was good and helpful. We look forward to repairing your machine shortly.
Thanks from the TK Marketing Team.
The engineer turned up as scheduled
Hi Raymond,
Thank you for the kind review, if you require our services again, please don't hesitate to get in contact.
Thanks from the TK Marketing Team.
Temple Knight is rated 4.88 based on 483 reviews