Temple Knight Reviews

Name: Temple Knight
Address: Marlbridge House, Enterprise Way, Edenbridge, Kent,, Edenbridge
Rating: 4.87

4.9 Rating 485 Reviews

98 %

of reviewers recommend Temple Knight

Company Reviews

Metrics

Info

4.9

Based on 485 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Temple Knight:

Temple Knight are a bespoke agency for managed print solutions. We specialise in servicing and repairs of printers, photocopiers, plotters and scanners.

We offer ad-hoc repairs as required, or fully inclusive service and maintenance contracts for multiple brands including: Brother, Canon, Dell, Develop, Epson, Fujitsu, HP, Konica Minolta, Kyocera, Oki, Ricoh, Utax, Xerox, Zebra and many more.

Our head office is based in Edenbridge on the Kent / Surrey border, and our engineers are based across the South East including London. Our engineers are never too far away guaranteeing you a fast onsite response.

Our service team are manufacturer trained and experienced in all the equipment we service and repair. In addition to manufacturer training, we also operate an in-house training program, which we believe is second to none. To back up our engineers, we have a highly qualified service team and parts department with links to manufactures and suppliers across the globe.

Temple Knight offer a highly professional, yet personal one stop service for all your printing and photocopying requirements, whatever the size of your organisation.

For more information on any of the services we offer, please just give us a call on 01732 860 900 or 0800 142 2737.

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Temple Knight 5 star review on 6th April 2017

Joe Ellis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 4 attempts to fix the printer but we got there in the end”

Helpful Report

Thank you for your review. We are sorry to hear that the issue took longer to resolve than we anticipated, but like you we are glad our engineer got your machine up and running again. Kind regards TK Marketing Team

“Novac visited to repair and service our printer earlier this week and could not have been more helpful. He was a pleasure to deal with. I do find however the contractual terms unfair for a small business. We were obliged to continue with the service for another year because we had not given three months notice that we wished to terminate it. As we only have one printer and very few callouts, I don't feel that Temple Knight had incurred any costs and could have terminated the contract with one month's notice.”

Helpful Report

“Michael has fixed problem, but it has taken a couple of visits (other technicians) to diagnose the problem. The team are always polite, helpful and quick to respond to call outs.”

Helpful Report

Thank you for your kind words about Michael and we shall pass these on. Please accept our apologies for any poor service you may have received prior to this visit and we shall investigate why this has happened. If you would like to discuss the issues you have experienced please call 01732 860911 and speak with our Service Manager who will be more than willing to help.

“Although the engineer attended next day he only cleaned machine in parts and told me I needed new head.Charge was £138.00 for his visit which I had to accept. 2 days later received a quote of £700.00 plus VAT for engineer to return and fit head. Obtained head from an alternative supplier for £300.00 and machine now fully operational so not happy at all from Temple response due to cost”

Helpful Report

Hi Steve, thanks for your review and comments. We are sorry that you were not happy with our service on this occasion. The engineer did attend to investigate a fault with your Canon Plotter. Unfortunately, after investigating the faults your machine required 3 parts to be replaced. The quotation we provided included all 3 required parts and the labour to fit them, not just the Printhead as your comments suggests. If you have not replaced all 3 of these parts the error codes will return. As always, we are more than happy to discuss this with you. Please feel free to call us on: 01732 860 900. Thanks from the TK Marketing Team.

Temple Knight is rated 4.9 based on 485 reviews