TC Branding Group Reviews

Name: TC Branding Group
Address: Unit 13, Jubilee Estate, Foundry Lane, Unit 13, Jubilee Estate, Foundry Lane, Horsham
Rating: 4.86

4.9 Rating 173 Reviews

98 %

of reviewers recommend TC Branding Group

Company Reviews

Metrics

Info

4.9

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01844 275700

Location:

Unit 13, Jubilee Estate, Foundry Lane,
Unit 13, Jubilee Estate, Foundry Lane
Horsham
RH13 5UE

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TC Branding Group 5 star review on 10th January 2023

Tilbury Douglas Construction Limited

TC Branding Group 5 star review on 28th July 2021

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good personalised service. Kept me informed.”

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Posted 5 years ago

“Polite emails and simply laid out quotes”

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Posted 6 years ago

“easy order and great personalised pens”

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Posted 6 years ago

“always pleased with the service”

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Posted 6 years ago

“Claire form TC Branding Group always delivers great customer service and quick deliverers at a very competitive price. TC Branding is always our first go to when sourcing branded materials.”

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Posted 6 years ago

“Easy to work with and always deliver”

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Posted 6 years ago

“Thank you for delivery our order at short notice by the date requested by us.”

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Posted 6 years ago

“Polite, got my order to be as I wanted it.”

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Posted 6 years ago

“Our account manager Sarah was very helpful when we had an issue with our recent business wear order which had been dispatched from the embroiders in a very poor state. Boxes were over filled and badly taped together and Sarah was of great help in trying to get the issue resolved and suggesting a new embroider for our next order as this is the second time we have been let down.”

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Posted 7 years ago

Thanks Jenni, and so sorry about the packing issues – along with the actions taken by Sarah, we're taking steps to ensure it absolutely won't happen again.

Posted 7 years ago

“Good and quick response rate Good level of service and willingness to help and share new ideas Flexible to and supportive of different requests and queries”

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Posted 7 years ago

“Items good. But having to pay set up charges on every order for items that are on the list and so in the case of pens etc doubling the costs is ridiculous. You have all the products and all the logos so don't understand this cost everytime, all other branding companies only charge this for the very first order and once they have all the details its never paid again unless logos change. If you are going to put this on every order every time, just put it in the price of the item so I don't think I am getting a pen order for 7.50 but really paying 15 due to set up costs!”

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Posted 5 years ago

Thank-you Annette for posting your review. We've taken your comments on board and have now amended the website to include such charges in the prices you see.

Posted 5 years ago

“Easy to log in and do my order. Kept informed at all times and delivery was next day. All in all an excellent service.”

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Posted 6 years ago

“Polo embroidery not good enough on the first sample. Password protected USBs, not advised coming from China, stuck in Customs and missed deadline by a week, had to get 2nd batch done - not the same size memory as previously requested so not suitable for clients needs. Password protected USBs - protection based on an exe file that is commonly accepted by UK companies, blocked by both us and the client, client had to set up an FTP site for the event. We have therefore paid for 2 next day deliveries for the USBs when they did not meet the needs. The team however have tried to assist wherever possible.”

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Posted 6 years ago

Thank-you for your feedback Penny. I was very sorry to learn of the difficulties you experienced with your order and have followed up with our supplier to determine what has happened. Our goal is always to offer exceptional service but unfortunately in this instance we have failed to meet our high standards. We will be discussing further with our supplier to ensure that these types of problems do not occur in the future.

Posted 6 years ago

TC Branding Group is rated 4.9 based on 173 reviews